Address
Form of work
SalaryResponsible for providing direct support and leadership to physician practice office/clinic(s). Oversees day to day operations, providers work flows, provider schedules and supports the overarching strategic goals set out by Administration. Presents a clinic that is well functioning and prepared to meet the needs of all patients. Works diligently with providers, nurses, and all medical professional to ensure all duties are performed at a superior quality. Provides direct oversight in giving direction, setting clear expectations and consistently works to improve job performance for growth of practice.
Essential Duties & Responsibilities:
- Manages staff members in clerical, administrative and clinical areas.
- Supervises daily activities in the facility.
- Develops and implements policies, procedures and work standards.
- Formulates, monitors, and enforces budgets
- Holds meetings and communicates with staff
- Attends public meetings to publicize the healthcare facility and assist with marketing strategies to promote new business
- Strives to improve the overall quality of healthcare for each patient
- Works with billing company and/or insurance companies and managed care contractors to help get medical procedures approved for patients
- Works with staff to select and implement software for electronic health records as required by law
- Submitting out of office charges (hospital charges, HH charges, NV charges/Lab draws)
- Maintains staff by recruiting, selecting, and supportive training to all new employees
- Consistently achieves department objectives by managing staff, coaching/developing, planning and evaluating department activities as well as staff performance
- Oversees patient care to ensure the quality of service and quality of care provided by providers
- Ensures and uphold confidentiality culture regarding patients, providers and staff members
- Works to address all patient grievances and escalates any concerns to their appropriate party
- Effectively communicating to convey policies and procedures to other health professionals and ensuring compliance with current regulations and laws
- Follows proper chain of command in seeking direction, guidance, coaching and development to foster trust and address concerns as it relates growth opportunities for physician practice/office
- Occasionally provides front office support when increased volume permits
- Frequently rounds on patients to ensure all needs were meet and opportunities for improvement are addressed-Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating
- Engages in and implements the Journey to Excellence tactics for the department
- Sets annual goals for the department and monitors progress of goal achievement through the LEM
- Monitors staff performance including goal setting and performance reviews
Education: High School Diploma/GED required.
Additional Experience Preferred
Must be an expert delegator choosing the right employees for the right task.
- Must have exceptional analytical skills
- Must be an effective decision-maker.
- Strong understanding of finance and how to write a budget.
- Must have excellent leadership skills and the ability to motivate others.
- Must have strong written and verbal communication skills as well as good interpersonal skills.
- Exceptional computer and technological skills.
- Excellent management skills.
- Knowledge of government regulations regarding patient privacy.
- Knowledge of medical terminology.
- Must have strong time management skills and handle multi-tasking effectively.
- Excellent management and leadership skills.
- Must have strong negotiation and persuasion skills particularly when dealing with uncooperative patients.
