Clinical Operations Manager

Why DelRicht Research?

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 25 sites throughout the United States in 15 states.

We hold our team members to a high standard of excellence, offer robust opportunities for growth, and are looking for an energetic, professional, friendly Clinical Operations Manager to join our growing team and oversee several new and existing sites. Coffee drinkers preferred. Tea drinkers accepted!

DelRicht Research has been recognized as one of New Orleans Top Workplaces for 2023! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Who We Are

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 25 sites throughout the United States in 15 states.

Please Note: While listed as a remote opportunity this position requires the right candidate to live or be willing to relocate to and work on-site in one of the following areas: Dallas, Atlanta, Charlotte, Nashville, St Louis, or DC. Travel to sites or clinics within driving or flying distance from these cities will be required.

Clinical Operations Manager’s Main Objective:

• Achieve monthly target revenue and profitability goals for sites under management
• Identify strategic study opportunities and resource allocation
• Coach and develop site managers in their current roles to improve performance and prepare for future opportunities - this is a strong people management role!
• Travel to the sites under your management as well as study meetings, be a hands-on leader
• Implement and maintain performance management system
• Fortify relationships with PIs and clinic staff at sites
• Develop strategic capability of sites under management, participate in business development

Skills needed to win:

• Required: 2 years (5 years preferred) of progressive, demonstrable people management experience (which includes experience with both direct and indirect reports, hiring and interviewing, performance reviews , 1:1s, corrective action, and terminations)
• Required: ability to travel 50% - 75% of the time to clinics in your region
• Required: experience with Electronic Data Capture (EDC)
• Required: Possess general knowledge of medical terminology and a background in healthcare/Clinical Operations
• Required: Experience managing goals and KPIs
• Preferred: B.S or B.A from any accredited university, Registered Nurse (R.N.), Licensed practical nurse (L.P.N), Medical Assistant, Radiology Technician, Respiratory Therapist, Physical Therapist
• Preferred: 2 years of physician management or transferable experience
• Preferred: 2 years of financial management experience over a larger site/facility, or multiple smaller sites/facilities

The right candidate will:

• Have a passion for managing, mentoring and developing others

• Care deeply about building and maintaining customer/client/patient relationships

• Be able to pivot in unforeseen circumstances, with short-notice, to solve immediate problems with calm and decisive confidence

• Be action-biased and humble to learn

• Believe in high quality and have a high standard of compliance to our study protocols

• Be stunningly, remarkably organized

• Accept ownership of tasks from inception through completion and assume responsibility for personal success

• Love efficiency and continuously look for ways to do more with less, improve processes and come in under budget

DelRicht Research’s Core Values: Production, Humility, Consistency

Production:

• We deliver on our promises
• We have a bias towards action: we value independent problem solving
• We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

• We support each other relentlessly
• We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitude
• We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us
• Coachable: we all love to learn, we are willing to be taught and will adapt quickly

Consistency:

• We always are able to execute: we get it right the first time and promote ‘touch it once’ accuracy
• We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done
• We are calm under pressure: we can maintain stable performance when under heavy pressure or stress

Team Perks & Benefits at DelRicht Research:

• Medical, Dental, Vision
• Generous Paid Time Off that builds throughout your career with the company
• No nights or weekends
• 401K (+ discretionary match/profit sharing)
• Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals
• Voluntary travel to nationwide conferences to learn about new clinical studies (US based, all expenses paid - who doesn't like free travel?)

Job Type: Full-Time 40+ hrs

Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!

Website: www.delrichtresearch.com

Patient Testimonials: https://delrichtresearch.com/testimonials/

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.