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Form of workGeneral Summary of Position
Job Summary:
MedStar Health is looking for a Clinic Assistant Mentor to join our team! We are looking for someone organized, timely, detail-oriented, with a positive attitude, and customer service skills for interacting with patients, including communicating with patients and family members of diverse ages and backgrounds.
As a Clinic Assistant Mentor, you will perform a variety of clerical and patient care duties essential to the daily operation of a minimum of three therapy locations. These duties include assisting with medical record operations daily; greeting, registering, and escorting patients; completing set-ups and clean-up for patient care; turning over patient rooms; performing other patient care duties as determined by the therapist. As a Mentor, they will assist new Clinic Assistants to learn the role and educate them on the standard competencies and expectations of a Clinic Assistant.
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
Informs therapist of patient arrival and escorts patient to treatment room. Prepares treatment rooms and areas for evaluations and treatment. Changes linen and arranges treatment supplies and equipment, i.e., prepares hot packs, cold packs, exercise equipment, etc. Is timely and punctual in addressing the needs and expectations of the therapists and patients. Assists with patient treatment as directed by therapist and/or provides coverage as appropriate and needed. Under the close supervision of a therapist may carry out predetermined, well defined treatment sessions to include exercise program, ambulation, transfer activities, balance activities.
Routinely stocks the linen cabinets and maintains appropriate levels of linen. Empties dirty linen hampers as indicated or as requested by supervisor. Maintains all clinical supply par levels according to established levels. Informs clinic manager of patient and clinical system maintenance, work flow and other clinical processes on a regular basis. Follows established policies and procedures for cleaning and maintaining all equipment (mat tables, mats, clinic surfaces, paraffin, modalities, hot pack machine, etc.). Cleans mats and mat tables daily according to schedule established by Clinic Director/Coordinator. Assists with ensuring that all equipment is put in its proper place and that the treatment areas and storage rooms are neat and orderly. Reports any broken or missing equipment to the Clinic Director/Coordinator.
Performs all administrative tasks as assigned. Prepares the schedule for the next day. Organizes pre-registration folders for the next day. Adheres to schedules to maintain efficient patient care delivery. Greets all patients professionally. Answers telephones as needed with the correct salutation. Provides effective coverage for the administrative team during scheduled and unscheduled absences. Informs supervisor of system maintenance, workflow with medical record, registration and re-certification issues and other daily operational processes.
If necessary, assists patients with completing forms, reviews the patient information, explains insurance benefits, witnesses all necessary forms, makes copies of identification and insurance card, obtains physician prescription and/or HMO referral. Assembles the medical record with all registration forms accurately and timely according to established procedures and provides the record to the clinical provider at the time of the evaluation.
Takes responsibility for development of new Clinic Assistants. Assists in teaching through in-services, shadowing, WebEx/SiTELs, etc. Functions as a role model through demonstration of professional conduct and assures compliance with MedStar National Rehabilitation Network (MNRN) and clinic policies and procedures. Serves as a resource and mentor for other Clinic Assistants.
Qualifications:
High School Diploma or GED.
2-3 years as a Clinic Assistant or related experience.
1 year certificate from college or technical school preferred.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
