Client Support Specialist

Here at Momentum, we provide our clients in the automotive industry with a CRM software that helps take their customer care to the next level. We are looking for a highly motivated, self-starting individual to join our Client Support team. As a Client Support Specialist, your responsibilities will include but are not limited to:

• Focus on delivering the highest level of support by providing appropriate solutions in a timely manner and demonstrate exceptional follow up to ensure resolution while serving as the liaison between the clients and our development team
• Effectively communicate with clients over the phone and through email
• Troubleshooting and analyzing issues reported by clients
• Providing solutions and effective how-to's to maximize use of the software
• To thrive in this role, you must build sustainable relationships and trust with clients
• You will be expected to gather information through inquisitive questioning, active listening, and thorough understanding of our clients' needs.

About Us

Headquartered in Laguna Hills, California, Momentum CRM enables elite auto dealerships to maximize sales with proprietary CRM software, customized support and mentoring. Momentum CRM combines state-of-the-art technology; industry expertise and proven strategies to increase bottom-line profitability. Providing a single CRM solution for all departments, Momentum CRM's unparalleled implementation combined with ongoing training and mentoring has helped dealerships nationwide increase customer retention and brand loyalty.

Benefits

• Paid time off
• Diverse and fun work environment
• Health insurance coverage (including vision and dental)
• Paid training
• Hybrid remote schedule following completion of training
• Free lunches daily
• Hourly wage is commensurate with experience
• Unlimited growth potential
• 401(K) matching

Skill Requirements

• Strong customer service etiquette - be personable
• Ability to learn new software
• Great at technical troubleshooting and documentation
• Excellent verbal and written communication skills
• Multitasking, prioritizing, and time management must be at forefront of your day
• Remote experience is preferred but not required
• Interpersonal skills
• A process-driven mindset

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