Client Support Specialist

About Us

As a leader in end-to-end payment processing solutions, we offer a unique opportunity to grow through our Financial and Technical Programs. As a high-growth payment processor, we are constantly seeking candidates to join our best-in-class team to grow our industry-leading company. We pride ourselves in the training and development of payment professionals to provide a peerless client experience.

Overview

ExpiTrans, Inc. is looking for an experienced Client Support Specialist and Payment Processor Technician to join a growing customer-facing department. This role will contextualize data from across our network-Customer, Internal Business, and Partners.

This Client Support Team sits within the Business Development Department retaining high net worth accounts and extensive business relationships. You’ll be expected to build on your already extensive client services experience to grow with our ever expanding company. The ideal candidate will have prior experience working with clients to maintain relationships in a financial setting coupled with a college degree and the decorum of an industry leading professional.

ExpiTrans, Inc. is growing with the ever-changing nature of the payment processing industry and is offering a unique opportunity for a candidate to grow, thrive, and excel in their professional endeavors.

Responsibilities

• Receive inbound and outbound calls and complete the required documentation in our customized ticketing system
• Maintain, collect data, and access partnered banking portals to communicate accurate information regarding deposits, batches and authorizations.
• Effectively gather information from our clients in order to determine compatibility of payment software, terminals, and gateways.
• Manage the programming of terminals for clients including Desktop Terminals, Gateways, and Customized web payment pages
• Oversee and provide analysis of statement billings, client payment records, and misplaced funds.

Required Qualifications

• Bachelor’s degree in a related field and/or 4+ years of a client services related role
• Proficiency in computer skills with a background in finance preferred
• Even-keeled temperament with de escalation skills
• Proficiency with Microsoft Office
• Team player with a strong emphasis on goal oriented tasks
• Ability to quickly grasp new concepts

Preferred Qualifications

• Experience in working with and programming payment processing hardware
• Experience in Partner Recruitment, Direct Sales, Vendor Sales
• Basic financial literacy
• Experience working with various ticketing systems and note creation platforms

Job Type: In-Office;Full-time

M-F, 8-5 PM PST

Quota Bonus Opportunities

401(k) matching

California Health Incentives

After hours compensation program

Compensation Range: $19.00 - $22.00 per hour

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At ExpiTrans, Inc. certain roles are eligible for benefits and additional rewards including annual bonus. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

ExpiTrans, Inc. is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Rancho Santa Margarita, CA 92688: Reliably commute or planning to relocate before starting work (Required).

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid training

Compensation package:

• Bonus opportunities
• Performance bonus

Schedule:

• 8 hour shift

Experience:

• Customer service: 4 years (Preferred)

Work Location: In person