Client Servicing Development Associate- Northern Trust

About Connect to Work AZ:

Connect to Work AZ supports the unemployed and underemployed Arizonans by connecting them to quality jobs through our partnership with Skills for America’s Future (Skills).

Across Arizona, people look for jobs and employers seek qualified talent. Often, they struggle to connect. But those connections are made when they use Connect to Work AZ, powered by Skills, a jobs-first program through the Greater Phoenix Chamber Foundation. Now even more of our Arizona neighbors can get the connections and support they need to secure quality jobs.

By focusing on Arizona’s ready-to-work talent, this program will connect the job seeker with local companies that are eager to hire. This inclusive hiring approach has been proven to be both efficient and effective at getting more unemployed and underemployed people into jobs.

Learn more at: https://connecttoworkaz.com/

About Northern Trust:

Northern Trust is a well-known Fortune 500 company and award-winning financial institution that has been around since 1889. We help and guide successful individuals, families, and organizations manage their money by sticking to our principles of providing world-class service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve our clients with leading technology and exceptional service.

We offer a combination of working from home and in the office to give our employees flexibility.

If you're looking for a career with Northern Trust, the Jumpstart program is the perfect point to start. We’ll give you training on wealth management concepts and tasks, and you don't need to have any experience in financial services. This program is great for people who are just starting their career.

Job Description:

Partners hired into the Jumpstart program will undergo foundational and functional training in core wealth management concepts and tasks, which will prepare them for placement on a Wealth Management team.

· Financial services experience is NOT required for this role.

· This program is ideal for early-career candidates looking for an entry point into a career with Northern Trust.

Responsibilities:

· Complete all required training within a specified time frame.

· Consistently receive passing scores on all proctored and self-paced training courses

· Quickly pivot from training to overflow team support work based on volume and client needs.

· Develop a strong knowledge of the various business applications critical to client and account servicing, including on-line tools.

· Execute client account servicing activities as requested by partners within appropriate time frames.

· Develop a strong understanding of required steps involved with each request, communicating with partners as appropriate to properly execute the requested activity.

· Address the requirements of each activity in a timely fashion and in strict adherence with corporate and business guidelines and procedures, promptly escalating any issues and/or concerns to management.

· Review and maintain client records and information on all applicable Client Servicing systems, ensuring appropriate and required documentation is collected and imaged.

· Consistently deliver excellent levels of service

Qualifications:

· Excellent interpersonal, verbal, and written skills.

· Flexibility to adapt to rapidly changing business conditions.

· Strong customer service skills

· Learning agility to quickly develop competence and comfort with new technology, applications, and/or work assignments.

· Strong analytical, problem solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow.

· A desire to build a career at Northern Trust

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Do you have a High School Diploma/GED?
• This is a hybrid position, are you willing to work in-office and at home?
• Are you interested in developing a career in financial services?
• Are you currently underemployed or unemployed? *Underemployed means you are working less than 35hrs/week or outside of your filed of experience/interest.

Work Location: Hybrid remote in Tempe, AZ 85283