Client Services Team Representative

Due to our extreme growth within our pediatric care, we are looking for a Client Services Team Representative to join our Kid SPOT Family. Our expanding clinical team will provide the opportunity for client care and support. Our core values are to inspire the trust of others and work with integrity and ethics. We uphold organizational values and demonstrate the ability to work through teamwork, communication, problem-solving, and decision-making. Our team strives to create a positive impact on the lives of children who are on the spectrum. We are also located in various areas of Florida, Texas, and more, which allows an easy transition if moving is in your future.

Hourly Pay: $17.00/hr

Location:

4 Office Park Dr. Unit 4 Palm Coast, FL 32137

2750 Enterprise Rd. Suite A., Orange City, FL 32763

Schedule: Monday - Friday, 8 am - 5 pm / Flexible start and end time between 9 am - 6 pm

At the highest level, all employees of Kids SPOT must be enthusiastic, entrepreneurial, and committed to performing their job in an ethical and proper manner. The Client Services Representative is responsible for working with other Client Services Team members to ensure effective and efficient patient management. Candidates must have previous medical office experience and be able to multitask in a high-volume environment while maintaining a flexible, friendly, and professional demeanor.

Job Duties / Responsibilities

• Ensure referrals are processed timely and accurately.
• Enters, completes, and tracks new referral intake documentation in HealthTrust in a timely manner.
• Update therapists and caregivers throughout the intake process.
• Schedule patients with clinical staff in a timely manner.
• Communicate with patient families, service coordinators, and referral sources.
• Discharge patients or referrals following the correct process.
• Assists with completion of eligibility checks on the 1st and 15th of each month.
• Follow up with MD offices and Insurance companies to confirm receipt of faxes and for authorization status.
• Demonstrate customer service excellence in every encounter and provide a high level of compassionate customer service.
• Comply with applicable company policies and procedures, as well as applicable laws and regulations.
• Ability to multitask and troubleshoot, prioritize and present a polished, positive image to referral sources, co-workers, field staff, patients and families.
• Willing to obtain knowledge of government home health regulations, CMS coverage requirements/guidelines for home health care and care and compliance.
• Collaborate with staff to determine and identify trends and service gaps.
• Excellent organizational, interpersonal, problem solving, detail oriented, and time management and communication skills, both verbal and written, be a team player, flexible, and able to work independently.
• Good telephone etiquette skills, a team player, an ability to multitask and prioritize tasks

Palm Coast, FL 32137