Client Service Representative (Remote)

At Radius, we are proud of who we are and what we do for our clients, consumers, and employees. Along with our veteran leadership with over a century of combined experience and 3500+ employees strong we continue to grow and provide top-quality business solutions through our 12 offices (9 Domestic, 1 offshore, 2 near shore) keeping our core values of Hiring the Best, Providing the best learning programs and resources, and Promoting the best through career progression.

Summary

The Client Services Representative will provide day-to-day support to assigned clients, account managers and internal business units. The position will be responsible for all client related reporting, correspondence, documentation, and deliverables. The representative will work with all areas including Operations, IT, HR, QA, Training, Accounting, and Sales. The primary responsibilities will include the management of multiple accounts and providing support to account managers and clients to meet contractual obligations, service levels, revenue goals and profitability.

Essential Functions

• Provide administrative support to assigned clients and internal account managers.
• Participate in pre-sales activities including requirements definition, deliverables management and implementation of new business.
• Manage and coordinate all aspects of client related correspondence.
• Maintain weekly/monthly productivity reports and consult with account manager on a regular basis to confirm accuracy and maintain timeliness.
• Coordinate client related requests with all internal business units.
• Coordinate and consolidate client profiles and satisfaction surveys with account management team to ensure proper forecast of new business, staffing requirements and overall client satisfaction.
• All other duties as assigned.

Minimum Qualifications

• 2yrs experience in Collection field.
• Must display independent judgment in planning, analysis and decision-making.
• Adept at using computer office productivity software and various Windows operating systems.
• Minimum two years of Client Services experience with proven track record of managing multiple accounts.
• Must demonstrate understanding of account contracts, reports and client correspondence.
• Excellent written and oral communication skills.
• Must be able to interact effectively with all levels of internal and external business units.
• Must be flexible to operational and client timelines and requirements.
• Positive attitude, detail oriented and highly motivated coupled with excellent documentation skills.
• Ability to effectively prioritize and manage resources to meet the needs of multiple concurrent projects.

Candidate must meet the following:

• No previous issues with attendance
• Ability to work independently
• Ability to follow instructions
• Good Computer skills
• Knowledge of excel-ability to enter data in a spreadsheet
• Ability to adapt to changes

*Background checks and new hire drug screens are performed.

Radius Global Solutions, LLC is an Equal Opportunity Employer EEO/Veteran/Disabled

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Debt Collections: 2 years (Preferred)
• Windows Operating Systems: 1 year (Preferred)

Location:

• Jacksonville, FL (Required)

Work Location: Remote