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Team Overview
The Client Support Group (“CSG”) is part of the Specialty Services pillar within the Global Practices Leadership team. Specialty Services teams each perform unique functions for clients across Commercial Banking. The Client Support Group specializes in providing transactional support for clients and internal partners; performs high-risk callbacks for money movement, signer and security administrator changes and account and product maintenance; and is the client-facing intake support for fraud calls.
Role Summary
As an Account Manager II for the Client Support Group, you will report to an Account Manager II Team Leader or to an Account Manager III People Manager. You will have frequent interaction with internal teams across the firm and with external clients. In this role, you will serve as a point of contact for inbound client requests related to transactional inquiries or perform outbound high-risk callbacks to clients, and assist clients with fraud inquiries.
Client Centric
Actively listen and identify the client’s needs while tactically executing solutions on their behalf.
Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist.
Ability to work independently and in a team environment to maximize productivity in the most efficient manner.
Build and strengthen in-depth relationships with both internal and external clients.
Leverage relationships and people skills to influence better outcomes for clients.
Demonstrate advanced knowledge of commercial treasury management products and services in support of the client’s needs.
Coordinate with Fraud Recovery Associates on the CB Fraud team regarding client inquiries.
Qualifications
- Excellent communication skills both written and verbal.
- Relentless and versatile learner
- Highly organized with ability to manage competing priorities.
- Demonstrated and consistent professional presence with the ability to adapt to evolving needs and situations.
- Ability to work independently and know when to escalate complex and unusual issues.
- Problem solving skills with strong attention to detail.
- Proven leadership skills
- Strong analytical and communication skills, both verbal and written
Skills required to succeed in this role.
- Collaborating and Influencing
- Critical Thinking
- Relationship Building
- Client Management
- Data Analytics
- Highly Organized
About You
- Bachelor’s degree preferred & / or 5+ years of equivalent work experience
- Effective problem solving, oral and written communication skills
- Ability to exercise sound judgement and make effective decisions
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
