Client Service Specialist, Dental (Baytown)

Position Description

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
The Client Services Specialist performs programmatic, administrative and logistical duties of a difficult nature involving considerable variety and complexity of assignments and requiring independent judgment in applying guidelines to assigned work tasks. This role is key to implementation of the day-to-day program activities and/or services for the dental programs of Harris County Public Health (HCPH). The Client Services Specialist is responsible for facilitating all tasks in accordance with all HCPH and Dental Program protocols. This role requires the adaptability to work in multiple capacities to ensure efficient operations for the clinics, mobile unit, community programs and school-based programs.
Duties & Responsibilities:

• Provide preparation, set-up, and support for dental programs and events, encompassing patient registration, preparation, and event logistics.
• Prepare and assemble supplies and documents required for dental events, maintain an inventory of dental resources, and ensure timely submission of requests for additional supplies.
• Greet patients/participants upon arrival, coordinate patient registration, and ensure proper integration of all event/visit documents into the appropriate computer program.
• Maintain an active, reliable presence at health fairs and other community venues, furnishing accurate information for community members seeking dental services within HCPH programs.
• Conduct follow-up calls and communication with patients/participants and prospective individuals.
• Answer telephone inquiries, screen calls to determine the nature and urgency of inquiries, refer calls as appropriate, and schedule appointments with dental clinical staff. Instruct patients as needed regarding further resources, confirm scheduled appointments, and update appointment status in Dentrix electronic records.
• Prepare and utilize reports to ensure accuracy, support proper records documentation, and document patient and community encounters. Additionally, perform patient eligibility screening and verify insurance eligibility.
• Provide age-specific dental education to patients and participants. Other duties as assigned.

Requirements

Education:

• High School diploma or GED equivalency
• Health related technical field certification or Associate's degree

• Six months experience in a clinical office setting or community program

• Valid driver's license
• Basic Life Support for Healthcare Providers if required for certification or CPR

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal and written)
• Ability to work well with public and staff members
• Must use your personal mobile device for our Multifactor Authentication process

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs

• Ability to adapt to change

• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivity

• Communicates clearly and effectively, both orally and in writing

General Information

• Full-Time | Regular
• Monday – Friday | 8:00a.m. – 5:00p.m.; However, times may vary due to the variability of an event-based schedule
• Other days and hours as necessary

• This job operates in both a clinical environment as well as in alternative community-based settings including mobile dental events in different locations throughout Harris County.
• This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.

• This role requires the ability to lift, carry, push, pull up to 50 pounds and bending & standing for periods at a time.
  

• 1000 Lee Drive, Baytown TX, 77520
• Must be willing to travel to work at multiple clinic locations within Harris County, as directed

• Medical
• Dental
• Vision
• Wellness
• Life Insurance
• Long-term disability
• Employee Assistance Program
• 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
• 10 county holidays plus one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan