Address
Form of work
SalaryAbout us
Total Financial Freedom LLC is a small business in the Debt Relief Industry. We have been in business for almost 20 years and have a ton of stellar reviews. We are a very professional services that has helped thousands of people.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
- On-the-job training
- Safe work environment
- Free Coffee and Tea
```Duties```
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, account management, and troubleshooting
- Analyze customer needs and recommend appropriate products or services
- Maintain accurate and detailed customer records in Salesforce or similar CRM system
- Collaborate with sales team to identify upselling and cross-selling opportunities
- Coordinate with other departments to resolve customer issues and ensure timely resolution
- Follow up with customers to ensure satisfaction and address any additional concerns
```Requirements```
- Previous experience in a customer service role is preferred
- Strong market knowledge and understanding of customer needs
- Proficient in using Salesforce or other CRM systems
- Excellent sales and account management skills
- Ability to analyze customer data and provide insights for improvement
- Familiarity with SaaS products and project management concepts
- Strong communication skills, both verbal and written
- Experience in the financial services industry is a plus
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Please submit your resume highlighting relevant experience. Only qualified candidates will be contacted for further consideration.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
