Spanish Speaking Client Service Representative

DMB Financial, LLC is changing the way people get out of debt! We are one of the largest specialty financial services companies in the country. We are focused on helping consumers restructure and repay their credit card and revolving debt. Since our inception in 2003, we've helped over 35,000 consumers with more than $1 billion of debt.

Here at DMB Financial, LLC we are 100% customer-focused and have high expectations of our team, so you'll be pushed to do more, think faster, work smarter and challenge your peers. In return, you'll be compensated accordingly.

We are currently seeking a detail-oriented, efficient, assertive but polite team player to become the next Client Service Representative to join our expanding team in Beverly, MA. We are moving quickly, interviewing immediately and looking to have people onboard soon. If you think you've got the right skills and attitude, tell us why.
This position is bonus eligible.

This position entails:
 Working directly with our clients to keep them focused on reducing their debt by building rapport through regular communications via phone and email
 Holistic account management of client files to remain up to date and reflective of their most recent activity and interactions with the company
 Assisting clients to regain control of their lives financially

Candidates must possess and present the following:
 Experience with CRM and/or banking systems to manage clients effectively
 Experience with telephone-based client support
 Flexibility to work in an ever-changing environment
 General understanding of credit cards, loans and lending with other financial products and services being a plus
 Excellent listening, verbal and written skills
 Common sense and conflict resolution capability
 Ability to build connections with consumers, prospects and internal colleagues
 Skills to thrive in a competitive environment and rises to the challenge of a fast-paced environment
 Ability to speak and write in Spanish

DMB Financial, LLC provides competitive compensation, generous benefits including a reduced health club membership, a professional (but fun) atmosphere and all the caffeine you need. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers.

This Company Describes Its Culture as:

• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $40,500.00 - $57,500.00 per year

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• relevant: 1 year (Preferred)
• call center: 1 year (Required)
• customer service: 1 year (Required)

Work Location: In person