Address
Form of work
SalarySince 2004, BakerAvenue has guided clients through personal and professional transitions. Our firm provides comprehensive wealth management and investment expertise for high-net-worth individuals, families, trusts, foundations, and endowments. Driven by our purpose, we strive to make a positive impact on society alongside financial return. We are headquartered in San Francisco with offices in New York, Dallas, Houston, Seattle, San Diego, Sun Valley, and Naples.
At BakerAvenue, we care about our people and believe in the importance of personal connections and collaborative efforts. Our success is driven by the relationships we form with our colleagues and clients. Our values of community, excellence, trust, and inclusion are at the heart of everything we do. These values are our inspiration for how we serve our clients, employees, and the community we share.
BakerAvenue is proud to be recognized by leading companies and organizations for our commitment to excellence. Our award-winning culture has maintained our Great Place to Work certification, and we have earned our Diversio certification for our efforts to elevate diversity & inclusion. As a company committed to sustainability, we are honored to be a certified B Corporation and a signatory of Principles of Responsible Investment (PRI).
The Role
We are seeking a Client Service Operations Associate. The Client Service Operations Associate plays a critical role in collaborating within a dedicated team and providing outstanding service to prospects, clients, and partners. The Client Service Operations Associate will also be responsible for providing support functions to various internal teams and working on projects independently.
This position will be based out of our San Francisco office.
Responsibilities:
- Strategically partner with the Wealth Advisory team, Operations team, and other team members to deliver our clients an impeccable experience
- Responsible for the account establishment process by preparing, opening and processing new client paperwork
- Accountable for ensuring key client information and documentation is up to date
- Interact with custodian broker/dealer, outside money managers, mutual funds, insurance and annuity companies
- Responsible for facilitating money movement requests, account research, data entry, client onboarding/offboarding
- Responsible for resolving client issues and processing various account maintenance requests in a timely manner
- Strategically partner with the Wealth Advisory team and other team members to research information needed to prepare documents for client meetings
- Establish and maintain ongoing relationships with clients
Qualifications:
- General interest in finance, degree in Finance, Economics, or similar
- Confidence to work directly with senior leaders and high-net worth clients
- Proven success solving problems and working under pressure in a fast-paced environment
- Reliable, organized and deadline-driven
- Dedicated, goal-oriented, and able to work well in a self-directed and collaborative environment
- Excellent written and verbal communication skills, time management and the ability to multi-task and prioritize work
- Previous experience with Salesforce, Black Diamond, and multiple custodial relationships a plus
- Efficient computer skills including MS Office suite (Word, Excel, Outlook, PowerPoint) required
- Knowledge of office administrator responsibilities, systems and procedures
Benefits:
- Medical / Dental / Vision / Life / Disability Insurance
- High-deductible plan option with health savings account
- Employee assistance program
- Wellness allowance – $75 monthly
- Bereavement leave – 3 days paid for immediate family member or pet
- 401k with 3% match
- Commuter benefits
- Parental bonding leave – up to 100% of salary for 12 weeks
- Donation match – up to $500 annually
- Birthday PTO
- Vacation PTO
- Learning and Development stipend – up to $1000 annually
- Volunteer PTO – 1 day per quarter
- Monthly cell phone allowance – $75 month
BakerAvenue Wealth Management's commitment to equal opportunity employment applies to all employees and applicants for employment and prohibits unlawful discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
