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The Client Service Associate is a key part of our team serving as the primary support person to the firm's clients and advisors. This role has a hybrid schedule, requiring at least 3 days in the office per week.
Each CSA is a part of our Service and Operations Team which has many responsibilities, including client support, new client onboarding, team support, administrative projects, and other core responsibilities as assigned. We are looking for individuals who take ownership of their work and have a "no job is beneath me" attitude.
The Client Service Associate requires good time management skills and must be flexible in a fast paced and changing environment. To demonstrate attention to detail, please complete the indeed.com skills assessments and include a note in your cover letter or message about why attention to detail is important to you personally. This position also requires attention to detail (to demonstrate this attention to detail, ability to work quickly and efficiently with given technology and the ability to multi-task.
Responsibilities
- Assist with all non-advisory questions and paperwork, including processing forms and applications for investment accounts and related forms for business transactions
- Quality check and submit signed paperwork to custodian for processing
- Provides administrative support as needed: answers calls, manages contacts, manages schedules, expenses, books travel, types correspondence, produces reports, and creates presentation materials
- Ensures phones and visitors are answered promptly and professionally
- Maintains and retains office files consistent with industry policies and requirements
- Purchases office supplies/services, maintains service contracts and manages day-to-day facility needs to ensure the office operates effectively and efficiently
- Conducts other administrative related tasks and projects as needed
- Sends paperwork to clients using the DocuSign while adhering to the custodians' compliance rules pertaining to electronic signatures
- Sends outbound paperwork to clients using USPS or FedEx, dependent upon request
Experience and Education:
- A bachelor’s degree and/or related work experience is preferred
- Ideally 2-4 years of experience in a Client Service role in financial services
- Series 65 or FPQP certification a plus
- Experience with Securities, Financial Planning, Investments and Insurance preferred
- Experience working with various Custodian Platforms (Fidelity, Schwab, etc.)
Skills and Knowledge:
- Excellent communication skills (verbal, written and listening)
- Proficient in Microsoft Office Suite required
- Proficiency in Salesforce and/or Orion preferred
- Knowledge of Broker Dealer and Investment Advisory Regulations a plus
- Proficient in MS 365
- Demonstrates personal integrity, honesty and can deal with confidential information.
- Excellent time management and strong organizational skills, and ability to prioritize multiple tasks and anticipate potential problems
- Proficiency in financial planning and portfolio management software a plus
- Must be a self-starter, problem solver and a goal-oriented team player with a ‘no job is beneath me’ attitude
POSITION PERKS
- Competitive salary
- Quarterly bonus
- Medical, dental, vision, life, and DI insurance
- HSA, FSA, and commuter benefits
- 401k & Roth 401k with employer matching
- Sponsorship towards Series 65 and advanced designations
- Career track available
- Paid holidays
- Unlimited PTO with manager approval
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Ability to Relocate:
- Fremont, CA 94538: Relocate before starting work (Required)
Work Location: Hybrid remote in Fremont, CA 94538
