Address
Form of workWe're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Client Relationship Managers support the development of strategic planning, commercial growth, and key initiatives to strengthen and nurture the partnership between Acquire BPO and it's clients.
As a trusted partner for our operations, support and management teams, our Client Relationship Managers are required to identify and understand the needs and desires of our clients to support the ongoing success of their programs through our operational and support teams.
Key responsibilities include:
- Management and compliance to performance SLAs, targets and commercial requirements within the assigned portfolio
- Create, develop, and present strategic account review sessions with key clients within the assigned portfolio
- Assume responsibility for the efficient performance of the dedicated portfolio on a daily, weekly, and monthly basis
- Ownership of reporting and updates on contract renewals, annual increases and other key strategic activities for the assigned portfolio
- Develop trusted relationships and executive sponsorship with key clients, such as C-suite leaders and key decision makers within the dedicated portfolio
- Works with all internal stakeholders to include but not limited to human resources, recruitment, accounting/finance, IT, and marketing to enhance and maintain Acquire BPO's profitability
- Other duties as may be required from time-to-time
WHAT SUCCESS LOOK LIKE
- Client and team satisfaction
- Client growth and contract renewals
- Healthy GP across all programs
A BIT ABOUT YOU
- 5+ years of relevant experience in the BPO industry, including a history of call centre operational experience across several markets/industries
- You are a change champion, always looking for better ways to meet customer expectations
- You thrive in a highly dynamic environment where no two days are the same
- Ability to build strong working relationships with internal and external stakeholders
- Good organisational and prioritisation skills with the ability to work under pressure within aggressive deadlines
- A critical thinker who is not afraid of asking tough questions or sharing relevant feedback. You seek a deep understanding of a problem to ensure effective strategies and actions are built and taken
- You're venturesome, not afraid to try new things and do things with a passion for continuous improvement
- Invested in the drive for excellence and improvement and you contribute when needed to support the business' and client's needs
- Ability to understand and demonstrate Acquire BPO's core values and leadership principles and translate those to everyday operational practices
WHAT WE VALUE
We're proud of our diverse global team, all working together and adhering to these common values:
• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.
Acquire BPO is a business outsourcer with a vision to connect organisations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
Join the A-Team and experience the A-Life!
