Client Relations Representative - Level I

Company Description:
Cutter LLC is a dynamic, multi-faceted company specializing in the acquisition of residual revenue streams and dedicated support for merchants. With over 15 years of consistent growth, we prioritize internal career progression. Cutter extends its support to merchants across the United States, Canada, and Europe, offering comprehensive credit card processing solutions, from basic technical assistance to software integration. Our fast-paced, professional office values each member's contribution to our collective success, promoting a culture of recognition and fostering loyalty. We are committed to providing a stable and nurturing working environment.

Position:
Client Relations Representative – Level I (CRR-I)

We are seeking an entry-level candidate who enjoys delivering top-tier customer service, possesses an outgoing and friendly demeanor, and can adapt to evolving technology. Problem-solving and critical thinking skills are crucial, and strong organizational and time management abilities are essential.

This role offers numerous advancement opportunities and serves as the foundation for our continued growth and success. Cutter is dedicated to providing an exceptional workplace, encouraging individual development, and harnessing team members' talents and potential to the fullest.

This is a full-time position, Monday through Friday, from 8:45 am to 5:15 pm. During the training period, the pay rate is $18.00, with the opportunity for an increase after the 90-day probation period and an additional increase at 6 months.

Responsibilities and Duties:

The Client Relations Representative will play a pivotal role in delivering comprehensive support to businesses engaged in credit card payment processing. Key responsibilities include:

• Addressing incoming customer inquiries related to billing, terminal issues, service/payment processing, and general customer concerns.
• Employing strong problem-solving and interpersonal skills to achieve first-call resolutions.
• Upholding a high level of professionalism while building positive relationships with all callers.
• Updating customer information in the customer service database during and after each call, along with comprehensive documentation for precise tracking and analysis.
• Collaborating with the management team to stay informed about product knowledge and any changes in company policies.
• Contributing to the company's profitability by resolving issues and turning frustrated clients into loyal customers.
• Actively participating in team and departmental meetings to provide feedback and enhance the overall work environment.

Qualifications and Skills:

• While a college degree is preferred, it is not a mandatory requirement.
• Experience in a collaborative, team-based environment.
• Exemplary attention to detail and accuracy.
• Proficiency in professional written and verbal communication.
• Exceptional organizational skills, with the ability to manage multiple tasks concurrently.
• Strong passion for delivering excellent service.
• Excellent computer skills, including proficiency in MS Excel formulas and navigating Microsoft Excel 2007 or higher.

We offer 100% employer-covered health insurance for employees.

Join Cutter LLC, where your career journey begins, and make an impact in a supportive, innovative, and growth-oriented work environment.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Parental leave
• Work from home

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Wyomissing, PA 19610: Relocate before starting work (Required)

Work Location: Hybrid remote in Wyomissing, PA 19610