Client Experience Manager

Poulin | Willey Trial Lawyers is looking for a passionate and engaging Client Experience Manager to join our team. As a prominent law firm specializing in personal injury litigation, workers' compensation, and class and mass actions, we are dedicated to providing exceptional service and ensuring a positive experience for our clients.

In this role, you will be responsible for managing client interactions, delivering timely updates, and addressing any concerns or questions they may have. You will serve as the main point of contact for clients, ensuring they feel supported and informed throughout their legal journey.

To excel in this role, you should be an excellent communicator with strong interpersonal skills. You should have a client-centric approach, always putting their needs first and working towards their satisfaction. Additionally, you should be detail-oriented, organized, and able to multitask effectively.

Responsibilities:

• Build and maintain strong relationships with clients, ensuring their needs are met
• Collaborate with the legal team to provide timely and accurate updates to clients regarding the progress of their cases
• Address client inquiries and concerns promptly and professionally
• Monitor the conference room calendar for meetings, depositions, and mediations
• Assist clients with the completion of legal documents and the disbursement process

Benefits of Joining Our Team:

• Consistent Payments: Enjoy a reliable income, paid directly to your bank account on the 15th and last day of every month.
• Annual Performance Evaluations: Engage in biannual evaluations every June and December. Not only do we evaluate your performance, but we also value your feedback on our firm. Successful evaluations lead to opportunities for pay raises and increased responsibilities.
• Tech-Ready: We've got you covered with all the IT equipment you need.
• Generous Vacation Days: Start with ten paid vacation days annually, which doubles over time. Plus, after your first 90 days, you can start taking them. And for those little moments you need, enjoy three hours of personal time each month.
• Recognized Holidays: Take a break on us during seven paid holidays each year.
• Comprehensive Health Benefits: Choose between 2 plans with Blue Cross Blue Shield and we pay a portion of your premiums. Plus, an additional $20 is allotted monthly to pay your dental premiums. Extend these plans to your family too.
• 24/7 Telemedicine Access: Whether you're on our BCBS Health Plan or not, benefit from the First Stop Health telemedicine program. It offers instant consultations with doctors and counselors, ensuring you and your immediate family can get prescriptions and advice any time.
• 401(k) Matching: Secure your future with our 401(k) match program. After six months, we match 100% of your contributions up to 3% of your paycheck and then 50% for the next 2%. For example, if you contribute 5%, we'll add an extra 4% from our side.

Join us and benefit from a comprehensive package that recognizes your value and anticipates your needs. We look forward to having you on board.

• Prior experience in a client-facing role, preferably within the legal industry
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Detail-oriented with a high level of accuracy
• Proactive and problem-solving mindset
• Ability to work well under pressure and meet tight deadlines
• Proficiency in relevant technology and software
• Passion for delivering exceptional Client Experiences