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Form of workJob Description
Maintaining the customer relationship is the #1 most important order of business at CBE IT Solutions. Communication is key in this effort. In those times where we fall short of customer expectations, it will be the relationship and good communication that will afford us the chance to recover. You will be expected to maintain good, timely communication with our clients and your peers as a member of the CBE IT Solutions Team.
RESPONSIBILITIES
As a CBE IT Solutions employee your general responsibilities include but are not limited to:
- Offer customer support in a competent manner.
- Maintain good communication levels with your peers in regard to client issues.
- Represent CBE IT Solutions with professionalism and integrity; both to our existing customers, and everybody you meet, potential customers.
- Treat every client with respect. Adapt to and communicate with them on their level, never challenging their input or decisions in any unprofessional or condescending manner.
- Creatively suggest ideas in providing increased productivity for CBE IT Solutions, and better service attention for our clients; based on your experiences.
- Assist with and learn new technologies.
- You are also responsible for knowledge and adherence of CBE IT Solutions policy and procedures, which will be discussed during your orientation.
As a CSM/Junior TAM, your responsibilities include but are not limited to:
- Assist Client Service Manager with day-to-day needs
- Creation of quotes based on recommendations
- General knowledge of IT best practices
- General network knowledge
- Initiating client relationship on newly assigned accounts
- Presentation skills
- Document/Report Development
- Reviewing and analyzing reports (Dashboards, Network Health Reports, etc.)
- Documenting client meeting results
- Ensuring notes/correspondences are documented in the knowledge base
- Managing client relationship/Account Management
- Quality Assurance (QA)
- Mentoring
- Managing the deactivation of clients
CBE has proudly provided professional services, workflow optimization solutions, and IT support to local companies, throughout Southern California, since 1993. CBE has offices serving Los Angeles, Orange, Inland Empire and San Diego County that allow us to offer an array of office products and services to our business customers. As a partner company of Flex Technology Group, CBE has the national reach and resources to serve your company the way it deserves.
