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SalarySummary
Serves as the day to day lead in the client issues, service resolution of assigned accounts. Works with management and internal stakeholders on client specific or departmental initiatives.Description
Location: Columbia, SC
What You'll Do:
- Serves as primary contact for clients. Handles less complex clients and works with other Relationship Managers, Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development. etc. and Partner Plan Account Managers to meet client needs and resolve client issues.
- May participate in the implementation of new clients. Assists in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly. Monitors key deliverable dates related to marketing.
- Trains clients and consultants on E bill. Handles escalated or system problems identified by the Account Advocates.
- Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials before submission to the client.
Required Education:
- Bachelor's.
Degree Equivalency:
- 4 years job related work experience or Associate's and 2 years job related work experience.
Required Work Experience:
- 2 years of experience in a support role and/or in a client facing or professional role in an area that supports client management (claims, customer service, membership, product development, etc.).
Required Skills and Abilities:
- Excellent written and oral communication skills. Good analytic and problem-solving skills. Ability to work independently. Knowledge of health care and health benefits.
Required Software and Tools:
- Microsoft Office.
Required Licenses and Certificates:
- SC Life and Health Insurance License (within 6 months of hire).
Preferred Licenses and Certificates:
- Certified Employee Benefit Specialist (CEBS).
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
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Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
