Address
Form of workEthos Veterinary Urgent Care is hiring a full- time Client Care Specialist! Our Urgent Care centers bridge the gap between general practice and emergency. Our 2-doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia.
Our urgent care centers are specially designed to deliver efficient care and are furnished with advanced equipment and technologies. Urgent Care Hours of Operation: Monday - Friday = 2 PM - 10 PM & Saturday - Sunday = 10 AM - 7 PM Who We're Looking For: An outgoing, friendly, compassionate, and enthusiastic individual who will provide exceptional service to our patients and their people. You are someone who enjoys creating positive experiences by going above and beyond to support clients by providing top notch care and a safe space in stressful situations.
One year of customer service experience is required. Effective communication, dedication to helping people, and providing exceptional care are qualities that will bring success in this position. Ethos is devoted to helping employees develop their skillset and advance their career while striving to foster a diverse, collaborate, and exciting work environment.
About the Job: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding hospital services and practices Process check-ins promptly and efficiently, schedule and check-in regular appointments and tend to all client requests while ensuring the highest quality of care and satisfaction for our clients at all times. Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Assist with other administrative duties such as scanning, faxing, emailing, submitting pet insurance for example Answer multiple phone lines in a prompt and professional manner, direct calls, fax and scan Benefits: Highly competitive and comparable wages based on experience and skill set, $17.50 - 22/hr. Partnership with Purdue VT program/scholarships Competitive Vet Assistant and CVT CE allowance annually VetBloom access: RACE approved continuing education, training and curriculum library License application and renewal reimbursement for CVT's Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, uniform allowance, and pet service discounts.
Urgent Care by Ethos - is part of the Ethos Veterinary Health (www.ethosvet.com) network of hospitals, providing our clinicians the opportunity to be part of a larger network, but still maintain our distinctive identity. The focus of Ethos is on advancing veterinary medicine, along with providing high quality, compassionate care, which improves the lives of patients and their human companions. Our approach focuses on innovation, team development and collaboration.
