Faculty of Arts and Sciences - School of Engineering and Applied Science IT, AV Support, Spaces
University Job Title
Classroom Technology and Media Coordinator 1
Bargaining Unit
L34 - Local 34 (Yale Union Group)
Compensation Grade
Labor Grade D
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Computing and Information Systems, Technical Support
Total # of hours to be worked:
37.5
Work Week
Standard (M-F equal number of hours per day)
Work Location
Central Campus
Worksite Address
150 Munson Street
New Haven, CT 06511
Position Focus:
Provides audio-visual support services for University classes, academic spaces, and events including equipment set-up, operation, and troubleshooting.
Essential Duties
1. Consults with faculty to assess their classroom and instructional technology needs. 2. Chooses or develops solutions (both within Media Services and Academic Media & Technology) that supports pedagogical goals and interoperability within the classrooms. 3. Serves as the primary source of information regarding audio-visual technology and provides instruction and training concerning the use of existing equipment. 4. Coordinates collaborative course support efforts across Academic Media & Technology including the digitization of analog materials, digital recording of course lectures and use of the course management system and presentation software (Microsoft PowerPoint and Macintosh Keynote). 5. Communicates technology, infrastructure, environmental, operational and related support issues within Media Services or with the appropriate service provider. 6. Coordinates and executes daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms. 7. Maintains proficiency in the science of audio-visual technology and apply this knowledge to audio-visual systems usage and support services. 8. Coordinates, organizes and executes audio-visual support for University events, including the coordination of collaborative support with ITS partners and Yale service providers. 9. Develops and edits departmental documentation regarding system specifications and usage. Documents service requests and problem reports for departmental databases. 10. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair. 11. Oversees student assistants and coordinate work assignments.
Required Education and Experience
Six years of related work experience, four of them in the same job family at the next lower level, and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.
Required Skill/Ability 1:
Proven ability working in a fast-paced customer-focused AV environment.
Required Skill/Ability 2:
Excellent customer service skills and ability to be flexible and remain open to learning new technology that may be implemented.
Required Skill/Ability 3:
Proven ability to multitask and handle multiple AV needs concurrently throughout the campus.
Required Skill/Ability 4:
Proven ability working with video conferencing, webcasting and course capture technologies such as Zoom and Panopto.
Physical Requirements
Ability to lift 50 pounds.
Weekend Hours Required?
Occasional
Evening Hours Required?
Occasional
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines
Additional Background or Health Screening Requirements
Selected incumbent must have successful completion of a DMV check and a valid driver’s license.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus
Address
Form of work
Salary
