Classroom & Event Support SpecSch of Management
School of Management - IT
University Job Title
Classroom and Event Support Specialist
Bargaining Unit
L34 - Local 34 (Yale Union Group)
Compensation Grade
Labor Grade D
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Technical Support
Total # of hours to be worked:
37.5
Work Week
Standard (M-F equal number of hours per day)
Work Location
Central Campus
Worksite Address
165 Whitney Avenue
New Haven, CT 06511
Position Focus:
The Classroom and Event Support Specialist is responsible for ensuring that all classroom equipment is in place and the rooms are ready for their planned use. Provide an extremely high level of support to faculty in the classroom and provide front of house support for events. This position reports to the Director of Media Services Delivery. Schedule is Tuesday - Friday 9:30 a.m. to 6:00 p.m. and Saturday 7:00 a.m. to 3:30 p.m.
Dept/Section URL
Click here for more information
Essential Duties
1. Provide high-level media services support to faculty, staff and students in all classroom and event spaces.2. Assist with events and conferences as front of house support, including assisting with presentation materials, mike setups, etc.3. Assist faculty, staff and students with translation equipment for classes, events and conferences that require translation.4. Keep detailed log of classroom event activities as directed.5. Responsible for daily inspections of classroom and event spaces to ensure all systems are operating properly, equipment is in proper place, and any items missing are replaced.6. Identify and troubleshoot complex media systems for classrooms and all event spaces.7. Train and assist faculty, students, and staff with classroom technology and portable equipment use.8. Assist with in-class presentation issues.9. Setup, operate, and troubleshoot audiovisual equipment such as portable PA, mikes, and cameras.10. Assist with general maintenance of various AV systems in the school such as changing projector lamps.11. Provide assistance in the Media Control Center and Studio as directed.12. On call duties as assigned13. Perform others duties as assigned.
Required Education and Experience
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of education and related experience.
Required Skill/Ability 1:
Demonstrated ability working with and maintaining projectors and other AV equipment, demonstrated ability with lavaliere microphones.
Required Skill/Ability 2:
Proficient with Mac and PC. Demonstrated working with PowerPoint. Baseline understanding of computing infrastructure and network topology. Well developed oral and written communication and problem-solving skills. High attention to detail.
Required Skill/Ability 3:
A team player that works well with other members of the staff. Ability to wear Media Services shirt (tucked in) as directed by manager.
Required Skill/Ability 4:
Ability to work Tuesday-Friday 9:30 a.m. to 6:00 p.m., Saturday 7:00 a.m. to 3:30 p.m. Ability to work variable schedule based on operation needs is required, including evenings, weekends, and occasionally with short notice. Morning shifts can start at 4:00 a.m.; later shifts can run until midnight.
Required Skill/Ability 5:
Ability to work under pressure and manage projects and priorities in a highly complex, dynamic environment with high-level communication and customer service skills.
Preferred Education, Experience and Skills:
Experience with Crestron equipment. Experience as a camera operator and working with various video conferencing technologies.
Physical Requirements
Ability to move equipment up to 50 lb.
Weekend Hours Required?
Yes
Evening Hours Required?
Occasional
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus
Address
Form of work
Salary
