Claims Specialist - Cyber Incident Response

Claims Specialist - Cyber Incident Response Team
Exton, Pennsylvania, New York, NY or Atlanta, GA /USA
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
AXA XL provides cyber insurance and technology professional liability on an open brokerage basis to start-up firms all the way up to the Fortune 500. As digital threats grow more sophisticated, malicious and hard to detect, our focus on innovation by providing tailored solutions to complex risks has earned AXA XL the reputation as an industry leader. An increased dependence on technology brings increased vulnerabilities. Data breaches threaten the security of financial, customer, employee and other proprietary data, and, at any time, a cyber-attack can disrupt a company's operations.
We have an exciting opportunity for a Claims Specialist - Cyber Incident Response Team to join a dedicated professional claims counsel team in a rapidly growing and dynamic segment.
DISCOVER your opportunity
What will your essential responsibilities include?
• Managing assigned complex Cyber and Technology claims across multiple jurisdictions, setting the case strategy for these claims in partnership with Cyber Practice Leaders and Claims Management taking all available steps to achieve the optimal outcome.
• Incident response and claims management of first party claims such as ransomware events, business email compromise events, unauthorized access to networks, denial of service attacks, and other cyber events including: assisting clients with crisis response, retention of expert service providers, strategy planning and analysis that may include all aspects of an Incident Response - recovery and remediation, investigation, crisis communications, notification and/or disclosure, litigation, and/or regulatory inquiry.
• Developing and maintaining corporate client relationships, working closely with client in-house counsel, C-suite, and IT to establish effective risk management strategy both on an individual case basis as well as on overall strategic planning towards mitigation of future claims.
• Managing expectations and assisting clients address and recover from high stress, potentially high profile, and difficult cyber events in an assured, composed, and poised manner.
• Maintaining expertise with the products, services, priorities and target markets to more effectively enable clients to uncover hidden cyber risks.
• Working with underwriters with respect to the creation and development of insurance contracts, products, and services.
• Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
• Coordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring we are providing the highest level of customer service
• Responsive claims management in direct coordination with a diverse team of specialists: computer forensics, data breach notification and call center services, credit and ID monitoring, public relations and expert legal counsel.
• Identifying, monitoring, presenting and reporting on emerging liability and coverage trends.
• Litigation management of Cyber and Technology Errors and Omissions (E&O) liability claims including: retention of counsel, strategy planning and analysis that may include alternate dispute resolution, direct negotiations and/or trial management.
You will report to the Manager of AXA XL's North America Cyber Incident Response Team.
SHARE your talent
We're looking for someone who has these abilities and skills:
Required Skills and Abilities:
• A Bachelor's Degree and a Juris Doctor (J.D.) are required.
• Legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role. Technology / Cyber sector, and / or insurance coverage experience is highly preferred.
• A strong background in the following areas of insurance and claims coverage law are highly coveted: Cyber & Technology, Privacy and Data Breaches, Libel & Slander, Trademark, Defamation, Media with prior handling of matters involving Errors & Omissions Professional Liability Claims.
• Exceptional organizational and time management skills with the ability to perform accurate mathematical calculations.
• Strong collaborative skills in a fast paced team-centric environment with the ability to present information in a clear, insightful and concise manner.
• Strong interpersonal, presentation, written and verbal communication skills.
• The ability to demonstrate critical thinking, decision making and problem solving skills.
• The ability to travel a minimum of 10-15% of the time is anticipated.
• Continuing education or professional designations in insurance and/or information privacy, security, or technology including: Certified Information Privacy Professional (CIPP), Certified Information Privacy Manger (CIPM), Certified Information Privacy Technologist (CIPT) , Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP) are welcomed but not required.
SHARE your talent
Desired Skills and Abilities:
• Experience as a breach coach and/or Cyber Incident Response attorney advising and assisting clients through all aspects of an actual or suspected cyber event/Incident Response.
• Experience advising clients proactively prepare for and respond to cyber events.
• Compelling desire to work closely with clients in an assured and empathetic manner under time constraints and in high pressure situations.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangement
• Enhanced family friendly leave benefit
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing
insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability
The U.S. pay range for this position is ($74,000 - $145,500). Actual pay will be determined based upon the individual's skills, experience, and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com) .