Claims Specialist

GENERAL DESCRIPTION (SUMMARY, SCOPE, PURPOSE)

The role of the Claims Specialist is to provide administrative support to the Claims Team and successful operation of the Claims Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Evaluating lender claim submissions for required documentation.

· Frequent contact and follow up with clients to obtain missing documentation and providing status on claims inquiries.

· Enter claims submitted by mail, fax, or e-mail into applicable processing systems.

· Verify coverage status with outside insurance carriers.

· Request addition of force placed and/or cancellation of CPI policies from Policy Services.

· Make assignments to appropriate third-party appraisal vendor within 24 hours of reporting of all new claims to identify claim number and ensure adjuster assigned to loss.

· Frequent contact and follow up with third party appraiser vendor to monitor status of appraisal assignments to update relevant parties.

· Evaluating client loan data, premium and appraisal to determine which loss type would be best for lender to file claim.

· Conduct quality control to confirm accurate appraisal reports and submitted documentation.

· Assist with check and mail processing for Claims department when needed.

· Assist in preparation of claim settlements, payments, and payment requests.

· Enter claims data in Focus, Teneo, ImageRight, HFS Direct, and Impact.

· Answer incoming phone calls within specified time frame.

· Under supervision of the Claims Manager, direct communication with clients to advocate clients’ interest in all claim matters

MINIMUM KNOWLEDGE, DESIRED SKILLS & EXPERIENCE:

REQUIRED SKILLS AND EXPERIENCE:

· Experience in auto insurance industry required.

· Intermediate to Advanced Level of Microsoft Office Suite (e.g. Word, Excel, and Outlook)

· General familiarity with handling high volume of paperwork

· Basic math skills.

EDUCATION REQUIREMENTS

· Requires a high school diploma or GED.

LICENSING OR CERTIFICATION REQUIREMENTS:

None required

PHYSICAL DEMANDS:

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

· Frequent use of computer monitors, keyboard, and mouse

· Sitting for long periods of time

· Able to speak, see, hear, and engage with other people and / or objects.

QUALIFICATIONS:

· Prior Collateral Protection Insurance claims experience preferred.

· Prior Mortgage and Homeowners Insurance experience preferred.

· Experienced with handling high volume of paperwork.

· Able to take initiative and resolve any issues that may occur during the claims process.

· Excellent customer service, interpersonal, teamwork and organizational, skills.

· Advanced critical thinking skills required.

· Detail-oriented.

· Able to multi-task, set priorities and meet deadlines.

· Able to use good judgment and strong ethical standards.

· Able to work independently with minimal supervision.

· Excellent performance record.

· Strong listening, verbal and written communication skills

· Advanced critical thinking skills.

· Advanced problem-solving skills.

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Call center
• Hybrid work
• Office

People with a criminal record are encouraged to apply

Ability to Relocate:

• Irving, TX 75063: Relocate before starting work (Required)

Work Location: Hybrid remote in Irving, TX 75063