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SalaryOverview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Quality Specialist. Desirable candidates will have strong property claims acumen along with the knowledge to review and assess handling quality. You must be able to both work independently on audits of varying scale and also partner to relay findings and provide process guideline recommendations to assure future quality handling. As SageSure's Claims team grows, you'll be a key part of ensuring we scale with quality and build a sustainable business model for the future. If you're interested in joining our Claims team at an innovative insurtech, we'd like to hear from you.
What you'd be doing:
- Perform open and closed claim file audits, analyzing against quality, compliance, and service standards
- Perform customer contact phone call audits, analyzing against quality, compliance, and service standards
- Synthesize reviews and present audit findings to Claims Quality leadership
- Provide inputs for quality best practice guidance, training, and coaching of adjusters
- Participate in reinspections, site visits, or other field operations as required
- Support catastrophe response as needed, including overtime and in limited cases deployment
- Any other duties needed to help drive claims accuracy and quality and build a strong, quality-driven adjusting culture
We're looking for someone who has:
- 5+ years' prior property claims experience
- Knowledge of home construction and repair methodologies
- Experience with major home repair estimating platforms and integrated QA tools
- Excellent written, verbal and presentation skills along with proficient use of MS Office Suite or similar.
- Adjuster licensed in home state or holds a non-resident license if license not required; meets requirements for licensing in additional states as needed
Highly preferred candidates also have:
- Both desk and field property claims experience
- Property reinspection knowledge/experience
- Catastrophe claims experience
- Professional designation(s) (CPCU, SCLA, etc)
About the Claims team at SageSure:
On SageSure's Claims team, you'll be doing more than investigating and resolving losses. From the ground up, you'll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents, and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you'll coach, mentor, and engage with those around you in ways that bring out the best in people and effect change. You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.
About SageSure:
As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.
A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.
We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry's toughest challenges.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
