Claims Specialist

About the Company

Ardmore Home Design (AHD), founded in 2008, is a privately-owned manufacturer and wholesaler of luxury home décor headquartered in eastern Los Angeles County. We operate under the following key wholesale brands: Made Goods (our flagship highly-regarded brand in home furnishings), Pigeon & Poodle (home accessories), Blue Pheasant (tabletop) and Thucassi (candles and scent diffusers). Our customers are interior designers and high-end retail stores.

About the Position

The Claims Specialist plays a key role with providing client claim support, resolves claims within standard operating procedures, provides quality customer service to our Clients, Account Managers, Sales Representatives and work closely with Quality Control to recognize & alert on trending issues and concerns. The ideal candidate will possess excellent communication skills, attention to detail and a strong ability to problem-solve.

What you can offer us:

• Manage and resolve merchandise claims regarding QC issues, warranty, freight damages, client elected returns, etc.
• Record thorough notes (what is happening and why) through all stages of the claim
• Complete follow up communications and documentation with Clients, Account Managers, and Sales Representatives
• Enter RMA data into the ERP (Sage X3)
• Include details on escalation efforts involving Quality Control, Repairs, and Safety when appropriate
• Stay up-to-date on product knowledge, warranty information and industry standards to effectively address Resolution inquiries and concerns.

What we can offer you:

· Play a pivotal role in our company’s transformation and continued growth

· Maintain work/life balance working for wholesale distribution business

· Align with a cash positive company that operates in the luxury market

· Training and career development opportunities

· 3 weeks paid time off and 7 paid holidays per year

· Up to 6% 401k employer contributions

· Amazing benefits and wellness programs

• 2+ years of previous Claims or Customer Service experience preferably within the furniture industry
• Excellent problem solving skills with ability to analyze a situation and present resolution options.
• Excellent verbal and written communication skills, with focus on professionalism
• Strong phone contact handling skills and active listening
• Ability to quickly learn and retain knowledge of products and services.
• Ability to multi-task, prioritize and manage time effectively while maintaining a positive and professional attitude
• The ability to work well both independently and collaboratively
• Some college studies preferred

Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Salary RangeStarting base pay: $20.00 - $23.00.an hour. Exact compensation may vary based on skills, experience, and location.

Job Type: Full-time