Claims Department Coordinator

At RAM Mutual Insurance, we take great pride in offering a work environment that focuses on collaboration, transparency, and respect. In this environment, our employees are empowered to provide the best possible service to our mutual insurance partners, agents, and policyholders.

We recognize that happy, healthy employees are the foundation of our success. We encourage our employees to maintain a healthy work-life balance by offering flex scheduling, hybrid work options, 37.5 hour work weeks, paid parental leave, and a generous time off program. Employees enjoy a competitive benefits package that includes medical and dental insurance, flexible spending accounts, company-provided life insurance, short-term and long-term disability, a generous 401(k) plan (2X employee contribution of 1-5%), profit sharing and more.

We believe our company offers something special; the opportunity to enjoy a professionally rewarding career while maintaining your ability to spend time participating in activities you enjoy.

RAM is seeking to add a Claims Department Coordinator to our fantastic team of employees. In this role, you will provide the necessary administrative support functions to help the department successfully process claims in a timely and efficient manner while providing exceptional customer service. As a Claims Department Coordinator, you will be responsible to:

• Provide exceptional customer service to mutual partners, agents and policy holders as the primary point of contact for the department.
• Respond to customer inquiries quickly, accurately and in a professional manner.
• Provide prompt, courteous, and high-quality work in response to management direction and internal customer needs.
• Assist with claims set up, procuring documents/records, document retrieval, researching complex claim and policy coding issues, etc., as requested by adjusters.
• Identify and resolve problems according to departmental guidelines; offer first level problem resolution to customers and escalate inquiries appropriately.
• Handle key support functions for office such as processing incoming mail, performing indexing functions, check processing and distribution, etc.
• Process glass and roadside assistance auto claims, collections, unclaimed property and Explanation of Reviews, etc.
• Manage and maintain Claims department data.
• Report new claims to claimant carriers.
• Generate, distribute, and process internal reports.
• Completes assigned work within established standards for timeliness and accuracy.
• Complete special projects assigned by manager.