Address
Form of work
SalaryAdvertisement Closes
4/2/2024 (8:00 PM EDT)
24-01978
Citizen Assistance Specialist
Pay Grade
15
Salary
$55,830.24 Annually
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
Click here for more details on state employment.
Hiring Agency
Cabinet for Health & Family Services | Office of Inspector General
Location
908 W Broadway L&N Building 10-W
Louisville, KY 40203 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
Louisville, KY 40203 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
Description
The Office of Inspector General (OIG) performs many varied functions for the Cabinet for Health and Family Services. OIG has six Divisions, Division of Regulated Child Care, Division of Health Care, Certificate of Need, KY Health Information Exchange, and Division of Audits and Investigations.
These Divisions cover a wide variety of job tasks and duties in varied settings throughout Kentucky, which include inspecting and licensing childcare and healthcare facilities and services, and conducting investigations of complaints in those facilities, as well as conducting Medicaid fraud and other types of complaints for the Cabinet.
This position provides assistance to the public regarding allegations of regulatory violations in licensed, certified and/or registered health care facilities. Guides casework and acts as liaison for the public and health care facilities. Specializes in providing oversight of the public complaint process.
The duties of the position include providing a public service by receiving, screening, processing and triaging reports received of regulatory violations, often involving abuse and neglect including death of individuals receiving care in licensed health care facilities.
The Citizen Assistance Specialist also analyzes and reviews complaint summaries for specifics and detailed information, ensures that allegations are investigated appropriately, and that deficiency determination is made based on Federal and State regulations. Confers with other Branch Complaint Coordinators to alleviate programmatic deficiencies and ensure process consistency in all Branches.
If you are a professional, self-motivated, positive person with a desire to use your administrative and people skills to improve healthcare in Kentucky, and you desire to work with a team of dedicated professionals who believe in their mission, we would love to welcome you to our OIG family!
We offer flexible scheduling and telecommuting for employees who have successfully completed the probationary period.
This position serves the Northern Enforcement Branch and reports to an office in Louisville (Jefferson County).
The Cabinet for Health and Family Services (CHFS) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9.
For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://dhs.gov/e-verify
Responsibilities and Duties:
These Divisions cover a wide variety of job tasks and duties in varied settings throughout Kentucky, which include inspecting and licensing childcare and healthcare facilities and services, and conducting investigations of complaints in those facilities, as well as conducting Medicaid fraud and other types of complaints for the Cabinet.
This position provides assistance to the public regarding allegations of regulatory violations in licensed, certified and/or registered health care facilities. Guides casework and acts as liaison for the public and health care facilities. Specializes in providing oversight of the public complaint process.
The duties of the position include providing a public service by receiving, screening, processing and triaging reports received of regulatory violations, often involving abuse and neglect including death of individuals receiving care in licensed health care facilities.
The Citizen Assistance Specialist also analyzes and reviews complaint summaries for specifics and detailed information, ensures that allegations are investigated appropriately, and that deficiency determination is made based on Federal and State regulations. Confers with other Branch Complaint Coordinators to alleviate programmatic deficiencies and ensure process consistency in all Branches.
If you are a professional, self-motivated, positive person with a desire to use your administrative and people skills to improve healthcare in Kentucky, and you desire to work with a team of dedicated professionals who believe in their mission, we would love to welcome you to our OIG family!
We offer flexible scheduling and telecommuting for employees who have successfully completed the probationary period.
This position serves the Northern Enforcement Branch and reports to an office in Louisville (Jefferson County).
The Cabinet for Health and Family Services (CHFS) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9.
For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://dhs.gov/e-verify
Responsibilities and Duties:
- Provides a public service by receiving, screening, processing and triaging reports of individuals receiving care in licensed health care facilities.
- Analyzes and reviews complaint summaries for specifics and detailed information.
- Ensures allegations are investigated appropriately, and that deficiency determination is made based on Federal and State regulations.
- Confers with other Branch Complaint Coordinators to alleviate programmatic deficiencies and ensure process consistency in all Branches.
- Conducts quality improvement reviews/reports to ensure complaints are submitted timely.
- Participates in Federal and State oversight communications related to performance standards regarding the complaint process.
- Involved in developing and initiating action plans to ensure quality measures are being met as set forth by Federal and State regulatory authorities.
- Conducts complaint investigations and surveys as needed.
- Provides specialized skills and knowledge of the Federal and State regulatory requirements as an integral part of the Division's success through review and processing of complaints.
- Performs other duties as assigned.
- Background in health services is preferred to address the needs of our customers.
- Excellent interpersonal skills with the ability to communicate effectively and respectfully with people of diverse backgrounds.
- Excellent verbal and written communication skills.
- Proficiency with use of computers and Microsoft Outlook, Word, and Excel programs for daily tasks.
- Highly organized individual and experience managing a large caseload are preferred.
- Excellent Customer Service skills and compassion for others is needed.
- Desire to work with a team of professionals who believe in our mission.
Minimum Requirements
EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Must have three years of professional public relations or public service experience. One year of the required experience must be in a human services field or program.
Substitute EDUCATION for EXPERIENCE: Master's degree in social work, sociology, psychology, nursing, public administration, health or related field supplemented by two years of professional public relations, or public service experience (one of which must have been in a human services field or program) will substitute for the required experience.
Substitute EXPERIENCE for EDUCATION: Professional experience in directly administering employment and training programs, unemployment insurance, social services, social insurance or health services programs will substitute for the required education on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Incumbents working in this job title primarily perform duties in an office setting. Minimal travel may be required.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Carmen Ferguson at Carmen.Ferguson@ky.gov or 502-595-4958.
An Equal Opportunity Employer M/F/D
