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1/9/2024 (7:00 PM EST)
24-00035
Citizen Assistance Specialist
Pay Grade15
Salary
$53,171.52 - $62,033.52 Annually
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
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Hiring Agency
Cabinet for Health & Family Services | Office of Inspector General
Location
116 Commerce Avenue
London, KY 40744 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
London, KY 40744 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
Description
The Office of Inspector General (OIG) performs many varied functions for the Cabinet for Health and FamilyServices (CHFS). OIG has 3 Divisions, Division of Regulated Child Care, Division of Health Care, and Division ofAudits and Investigations. These Divisions cover a wide variety of job tasks and duties in varied settingsthroughout Kentucky, which include inspecting and licensing childcare and healthcare facilities and services,and conducting investigations of complaints in those facilities, as well as conducting Medicaid fraud andother types of complaints for the Cabinet.
The Citizen Assistance Specialist provides assistance to the public regarding allegations of regulatoryviolations in licensed, certified and or registered health facilities. This position guides case work andacts as a liaison for the public and health care facilities. This position also specializes in providingoversight of the public complaint process.
Responsibilities and duties
The Citizen Assistance Specialist provides assistance to the public regarding allegations of regulatoryviolations in licensed, certified and or registered health facilities. This position guides case work andacts as a liaison for the public and health care facilities. This position also specializes in providingoversight of the public complaint process.
Responsibilities and duties
- Receives, answers calls and provides assistance to the public regarding allegations occurring in licensed,certified, and registered healthcare facilities.
- Investigates complaints from the public regarding healthcare facilities by gathering information aboutcertain incidents.
- Processes intakes and completes investigations for the Western Enforcement Branch.
- Coordinates and monitors activities to ensure investigations are completed as required per state and federalrequirements.
- Collects data and formulates reports for federal and state audits.
- Serves as liaison for audits of the Division of Healthcare with the Center for Medicaid and MedicarePrograms.
- Shares and/or reports data as required to appropriate agencies including the Department of Medicaid,Division of Audits and Investigations, and other CHFS programs.
- Screens investigations for acceptance and priority level assigning to field staff per established guidelines.
- Maintains accurate reports providing tracking data of assignments.
- Collects aggregate data to be used for identifying training needs statewide.
- Analyzes information provided for additional referrals to partnering agencies.
- Researches historical data for assigned investigations to be included in investigation documentation.
- Conducts quality improvement reviews/reports to ensure complaints are submitted timely by the survey staff toensure time frames are met per regulatory guidelines.
- Serves as the Complaint Coordinator for the Division of Healthcare, Southern Enforcement Branch, covering 32counties.
- Interpret Kentucky Statutes and Regulations
- Computer skills to include, but not limited to - Outlook, Excel, Word and internet-based software
- Ability to work under pressure with time restraints
- Written and verbal communication
- Analytical thinking and decision making
- Organization and time management
Minimum Requirements
EDUCATION:Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS:Must have three years of professional public relations or public service experience. One year of the required experience must be in a human services field or program.
Substitute EDUCATION for EXPERIENCE:Master's degree in social work, sociology, psychology, nursing, public administration, health or related field supplemented by two years of professional public relations, or public service experience (one of which must have been in a human services field or program) will substitute for the required experience.
Substitute EXPERIENCE for EDUCATION:Professional experience in directly administering employment and training programs, unemployment insurance, social services, social insurance or health services programs will substitute for the required education on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):NONE
Working Conditions
Incumbents working in this job title primarily perform duties in an office setting. Minimal travel may be required.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Marissia Izlar at Marissia.Izlar@ky.gov.
An Equal Opportunity Employer M/F/D
