Circulations Services Clerk (Part-Time, 20 hours)

Description

The Part-time Circulation Services Clerk provides extraordinary customer service to library patrons. They are often the first point of contact for library patrons and are responsible for creating a positive initial impression of the library, resolving questions and issues regarding patron accounts, and providing general information about the library. This position is responsible for the efficient and accurate circulation of library materials, which includes the checking in and out of library materials, acquiring and processing reserved items for patrons, arranging library materials on shelving carts, and shelving library materials.
The ideal candidate is a quick learner who enjoys working in a fast-paced environment and is not afraid to make mistakes. Exceptional candidates will have strong interpersonal skills, adaptability, and an eye for detail.
The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America’s Best Small Cities, and one of Colorado’s top five places to Raise a Family. Home to a vibrant and historic downtown, and a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here. The City of Littleton offers outstanding benefits and perks to our employees. For more information, please see the 2024 Benefit Guide (Download PDF reader).
This part-time position will work 20 hours per week and is eligible for benefits, which includes medical, dental, vision, and paid time off, at 20-hour part-time rates.
The City of Littleton believes in attracting and retaining the best talent and our strategies include hiring in at market pay and creating career development opportunities. In addition to your application, please submit a cover letter that describes why you are the best candidate for this position with the City of Littleton.
Starting pay range $17 - $18 per hour
This part-time position is non-exempt per FLSA and is eligible for overtime compensation.
Work Schedule: This part-time position will be expected to work 20 hours per week. Libraries are open late and on weekends to serve our community. Applicants must be available to work at least 1 evening (Monday - Thursday) until 8pm and one weekend day 8 am -5 pm
Application Deadline: This posting will close at 11:59 pm on February 19, 2024. The expected start date for this position is March 25, 2024.

Essential Duties & Responsibilities

Customer Service

• Greets patrons upon their arrival at the library.
• Checks out library materials to patrons according to established written procedures.
• Answer phones and transfers phone calls to appropriate personnel and/or department.
• Registers patrons for library cards by verifying identification and entering information into the integrated library system.
• Collects fees for damaged and lost library materials from library patrons and updates balance on patron account.
• Contacts patrons regarding damaged or missing library items.
• Resolves problems with patron accounts and explains policies for patrons in a way that is easily understood.

• Ensures displays of library materials are maintained according to merchandising best practices.
• Retrieves library materials from automated sorter bins and arranges them on appropriate carts in preparation for shelving.
• Monitors the physical condition of the library collection by visually inspecting materials during sorting and shelving; shelves library materials; shifts collection as needed; visually scans shelved materials to maintain the integrity, continuity, and usefulness of the collection.

• Manually checks in library materials when needed.
• Processes reserved items by removing expired reserved items from the hold shelf, generating daily hold reports, locating patrons’ reserved items, and shelving reserved items on the hold shelf.
• Processes and mails overdue and billing statements.
• Processes books for courier to deliver to other libraries.
• Creates and processes “claims returned” and “missing item” reports and conducts searches to locate these items.
• Assists Librarians by using pre-generated lists to remove items from shelves that are being considered for weeding.
• Sells tickets, used books, and other items for the FOLM when needed.
• Performs other related assignments and projects as required.

Minimum Qualifications

• High school diploma or equivalent; and
• One (1) year of public library experience or two (2) years of customer service experience in a retail environment; or
• An equivalent combination of education, training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position may be considered.
• Must be able to pass a pre-employment criminal background check.

• Bilingual skills and ability to speak, read and/or write fluently in both English and Spanish.

Knowledge, Skills, Abilities

• General knowledge of the principles of filing library materials according to the Dewey Decimal System. Intermediate/general knowledge of general library principles and procedures.
• General knowledge of Colorado Patron Privacy law and ALA Code of Ethics.
• General knowledge and skills using an integrated library system.
• Intermediate knowledge of computer operation, basic skills in computer operation, and the ability to access and retrieve needed information using the computer.
• Ability to effectively and courteously communicate and interact with patrons and staff members who request information and services and deescalate situations when appropriate.

• Work for this position is performed indoors in a public building environment. This work involves exposure to dust accumulated on books and shelves.
• Work is performed while walking, sitting and standing.
• Requires frequent lifting and carrying of objects weighing up to 45 pounds with or without assistance, frequent pushing and pulling of wheeled book carts weighing up to 100 pounds, working with 2-3 pound items at or above shoulder height. Also requires frequent kneeling, bending, crouching, stooping, reaching, and gripping.