Cherry Avenue Club Front Desk Staff

Position:Front Desk Staff
Located:Cherry Avenue Club, 1000B Cherry Avenue, Charlottesville, VA

Reports to: Unit Director
Position Status: Part-time, Non-exempt
Compensation: $15-$17/hour
Work hours: Monday-Friday, 1:00p-6:30p

Position Summary:
Boys & Girls Clubs of Central Virginia provides after-school programs and summer camp to youth ages 5-18 years old. The Front Desk Staff is responsible for maintaining an inviting and warm environment for youth, staff, families, and community members. The Front Desk Staff answers all general inquiries, answers the phones, receives guests, maintains control of the entry, and conducts member check-in.
Position Description:

• Warmly receive children and staff into the Club and assist in the sign-in process
• Control access into the Club
• Establish a warm and inviting atmosphere in the Club and with those who call the Club
• Answer all phone calls and email inquiries
• Assist the Unit Director with communication with members, families, community partners, volunteers, etc.
• Support Club management with youth needs to include parent phone calls, first aid, behavioral management, etc.
• Facilitate and manage the entire registration process for all members
• Maintaining the waiting list and waiting list files to be updated weekly
• Completing all data entry for new members and maintain data for current members.
• Communicate to parents any incomplete applications and what information is needed to complete them
• Receive and process payments for membership, fieldtrips, etc.
• Other duties as required

Knowledge, Skills and Abilities:

• Basic knowledge of Microsoft Office programs, including, but not limited to Word, Excel, and Outlook.
• Basic knowledge of proper filing procedures.
• Ability to relate with children and parents
• Experience in working with children and knowledge of youth development
• Strong organization, time management skills and ability to set priorities
• Obtain strong work ethic, positive attitude, high level of energy and flexibility
• Strong communication, interpersonal skills, and attention to detail
• Ability to interact with the general public in a professional, courteous manner
• Ability to motivate youth in a consistent and constructive manner, while maintaining a positive environment
• Ability to pass a criminal background check

Education and Certifications:

• High School diploma or equivalent required
• Associate’s Degree or equivalent preferred

BGCCVA provides equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law.