Address
Form of workBarrera Plumbing Services is a well-established plumbing company that has been serving the local community for over two decades. We are currently seeking a dedicated and customer-oriented Chat Support specialist to join our team. As a Chat Support at Barrera Plumbing Services, you will be responsible for assisting our customers with their inquiries and providing exceptional support through online chat.
Responsibilities
- Respond to customer inquiries and provide support through live chat
- Assist customers in troubleshooting common plumbing issues
- Guide customers through the process of scheduling plumbing services
- Provide accurate and timely information about our services
- Document customer interactions and maintain detailed records
- Collaborate with other team members to resolve complex customer issues
- Ensure customer satisfaction by delivering exceptional service
- Previous experience in customer support or a similar role
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Ability to handle multiple chats simultaneously
- Proficiency in using Chat Support software and tools
- Knowledge of plumbing terminology and basic plumbing concepts (preferred)
- Familiarity with scheduling software and CRM systems
- Strong attention to detail and accuracy
- Ability to work well in a team environment
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
- Training & Development
