Charge Nurse, Emergency Department, Ft36, 6P-6A

Working under minimal supervision, utilizes regulatory and HIPAA requirements, cultural sensitivity guidelines, Indiana Nurse Practice Act, Emergency Nurses Association standards, infection control requirements, and KDH organizational and nursing values, policies, and procedure, to ensure safe, quality patient care for all age groups. Duties include but are not limited to:

• Assists Nursing Director in coordinating integration of services for achievement of planned patient outcomes and facilitates patient flow through the Emergency Department
• Meets all Emergency Department RN General Summary requirements in order to assume patient care as needed
• Utilizes proper technique when lifting, transferring, and ambulating patients for safety of self, patient, and other staff
• Ability to function in high stress situations and react appropriately
• Exemplifies and promotes professional practice
• Provides and coordinates the resources needed (i.e. staffing) within the department to provide optimal patient care based on certification, competency completion, etc. in accordance with the Delineation of Duties, regulatory requirements, etc.
• Ensures compliance and adherence with stated policies and procedures for the department
• Takes a leadership role in building and maintaining an environment which fosters open and candid communication
• Supervises staff and facilitates communication with physicians and director to provide optimal patient and family-centered care
• Serves as a mediator in resolution of conflicts between nursing staff
• Takes appropriate action to coach employees and correct unacceptable communication/behavior as needed
• Identifies managerial problems and initiates QAPI process
• Actively participates in preparation of regulatory agency reviews
• Assists in administrative activities such as budget planning, identifying means of cost containment
• Identifies, recognizes and responds to the needs of unit staff to ensure that staff has the resources and tools available to maintain a safe; comfortable and therapeutic environment for patient and family
• Takes appropriate action to address customer concerns and complaints (i.e., appropriate follow-up with Director and risk management)
• Refers escalated patient issues to Director or House Shift Supervisor when unable to resolve
• Ensures compliance with educational requirements through scheduling, planning, and support
• Utilizes excellent customer service standards and Studer principles in communicating with patient, family, and coworkers through use of verbal amenities, pleasant facial and body expressions as well as pleasant voice tone
• Contributes to the performance appraisal process
• Participates in patient experience initiatives
• Actively participates in the hiring, counseling, and termination of employees as appropriate

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

BSN required for positions accepted after April 2016. Possesses and maintains Indiana RN licensure. Minimum of three years clinical experience in Emergency Nursing with Certified Emergency Nurse certification preferred. Required:

• Demonstrates leadership, communication, and interpersonal skills in working relationships and during delivery of care
• Possesses excellent problem solving abilities including follow-up and reporting
• Calmly and confidently handles highly stressful situations
• Energetic and motivated
• Requires ability to provide compassion, clinical reasoning, decision-making, and critical thinking in a therapeutic environment appropriate to age and diagnosis of patients served
• Excellent oral communication skills to discuss patient care needs
• Excellent non-verbal communication skills (presence, touch, eye contact, etc.) with patients, families and other staff
• Written communication skills as well as computer skills for documentation in the medical record
• Ability to exercise independent judgment as well as to react quickly, appropriately, and efficiently in any situation
• Knowledge of professional nursing theory and practice, as well as human and psycho-social needs, and the ability to apply nursing techniques to patient care situations and provide an individualized plan of care to the patient as well as assist other nursing personnel in meeting patient needs
• Demonstrates accountability for own actions, understands own limitations, seeks advice and assistance when necessary, and assume responsibility for personal growth and skill development
• Demonstrates openness to change and new learning
• Excellent customer service skills
• Maintains AHA BLS, AHA ACLS/ACLS-EP, AHA PALS
• Recommend certification in ENA TNCC, and ENA ENPC