Change Management Lead

The Opportunity

Pay

Minimum – Anticipated Maximum Base Salary: $95900 - $129400 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Develop processes, programs, and tools to accomplish positive adoption, improve post-delivery effectiveness, and realize expected improvements and efficiencies
• Provide training on the effective implementation of Change Management and high performing teams methodologies, practices, and tools
• Lead the execution of change plans including developing the case for change, aligning stakeholders, assessing impacts, and creating resistance management action plans
• Create metrics to measure ROI of change and high performing teams practices, processes, and programs
• Provide consultative oversight to enterprise-wide strategic initiative projects to drive change readiness and adoption

Qualifications

• Bachelor’s degree in human resources, industrial psychology, organizational development, organizational effectiveness, training and development, business management, or related field; master's degree is preferred
• Minimum of 8 years of experience with leading organizational Change Management for large scale projects required
• Demonstrated expertise in organizational Change Management at the enterprise level for large, complex, global organizations
• Excellent communication skills
• Experience with complex problem-solving and analytical thinking to diagnose OD, change, and teaming challenges or opportunities.
• Professional certification is a plus, such as PMP, Prosci, SHRM-SCP, and ASTD
• Proficient with human capital management systems such as Workday
• Certifications in assessments and feedback tools preferred, such as DiSC
• Knowledge of trends critical to all aspects of Change Management as well as industry and business trends
• Participate in external industry consortiums, certification programs, and professional networks to ensure continued professional growth and development
• Ability to travel up to 30%

Shift Details

Monday to Friday

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.