Centralized Services Manager.

Job Title:   Manager, Centralized Services

Reports To:   CIO

FLSA Status:   Exempt

Job Overview: Under the direction of the CIO, the Manager of Centralized Services will lead the organization in delivering exceptional solutions to our clients. The incumbent will spearhead the management of our remote IT teams and ensure seamless operations across our service offerings. With an in-depth understanding of IT operations, service delivery, and client satisfaction, will be utilized to drive our team’s success in providing top-notch IT solutions and support.

Essential Functions:

Oversee IT operations and ensure the delivery of efficient and effective services to clients.

Lead and manage a remote team of IT professionals.

Develop and implement strategies to enhance service quality and optimize processes.

Stay updated on industry trends, technologies, and best practices in IT service management.

Collaborate with cross-functional teams to align services and foster a culture of excellence.

Continuously evaluate performance metrics and identify areas for improvement.

Ensure compliance with regulatory requirements and security standards.

Maintain accurate and up-to-date documentation of configurations, procedures, policies, and SOPs.

Share technical expertise and insights with team members, fostering a culture of continuous learning and growth.

Additional Responsibilities

Support and adhere to our company’s core values.

Maintain professional appearance and conduct at all times.

Adheres to company work practices.

Establishes and maintains effective working relationships with colleagues, clients, vendors, and management.

Documents work processes as required.

Performs other duties as assigned.

Qualifications

Bachelor’s degree in information technology, Computer Science, or a related field

5+ years of progressive IT experience, with at least 2 years in a management role

Proven track record of successfully managing remote IT teams

Strong knowledge of IT operations, service delivery, and client relationship management

Excellent communication and leadership skills

Strategic thinker with the ability to analyze data and make informed decisions

IT certifications such as ITIL or PMP are a plus.

Experience in using a PSA/ticketing system.

Excellent communication and interpersonal skills, with the ability to communicate technical information to both technical and non-technical audiences.

Proven track record of building and maintaining strong client relationships, excellent customer service skills and a "can do” attitude.

Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide effective solutions.

Ability to manage multiple projects simultaneously and prioritize workload.

Experience working in a Managed Service Provider environment is a plus.

Ability to document work and maintain accurate records.

Strong knowledge of IT infrastructure components, including networks, servers, storage systems, virtualization, and cloud technologies.

Proficiency in troubleshooting various operating systems (Windows, Linux, macOS) and common software applications.

Resourceful – the ability to figure things out.

High attention to detail.

Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.

Punctual, dependable, goal oriented, and able to receive constructive coaching.

Adherence to privacy regulations and privacy considerations for clients.

Adherence to all policies and procedures, including, but not limited to standards for safety, attendance, punctuality, and personal appearance.

Physical Requirements

- Hearing:  Adequate to perform job duties in person and over the telephone.

- Speaking:  Must be able to communicate clearly with clients in person and over the telephone.

- Vision:  Visual acuity adequate to perform job duties, including reading information from printed

sources and computer screens.

- Other:  Requires occasional lifting and carrying items weighing up to 10 pounds unassisted.

Requires frequent bending, reaching, and repetitive hand movements (specifically keyboarding

and writing), standing, walking, squatting and sitting, with some lifting, pushing and pulling

exerted regularly throughout a regular work shift.

The above is intended to describe the general content and requirements for the performance for this position.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

TEAL IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Salary: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in Minneapolis, MN 55413

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