Address
Form of work
SalaryChristie Clinic's Central Call Center is seeking a full-time Call Center Scheduler Monday-Friday 8am-5pm at the University Clinic. Duties include politely answering and directing calls as necessary, taking refill requests from patients for providers and assisting other providers with scheduling and patient calls, as needed. Experience in a medical office setting preferred.
Strong computer skills, superior customer service and excellent telephone skills required. Previous healthcare or Call Center experience preferred. Must be detail oriented.
TYPICAL PHYSICAL DEMANDS:
Demands include long periods of sitting. The scheduler must wear a headset. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required. High stress situations due to high volumes of multiple phone calls may be present.
TYPICAL WORKING CONDITIONS:
Work is performed in a normal office setting and may require working irregular hours.
Responsibilities:
- Answer, screen and refer inquiries to appropriate locations.
- Schedule and reschedule appointments per protocol.
- Demonstrate the ability to operate the XARIOS phone system.
- Demonstrate proficiency in electronic medical records.
- Input flu vaccine information electronic medical records.
- Assist providers who, temporarily or permanently, do not have their own scheduling staff.
- Assist other departments with phone coverage as needed.
- Send appointment cancellation calls or notify patients by phone, to reschedule any cancelled appointment.
- Maintain confidentiality throughout call per protocol
- Perform related work as required.
Experience
Preferred- Experience in a medical office setting
Education
Required- High School or better
Skills
Required- Ability to answer high volume of calls
- Ability to multi-task
- Ability to speak clearly and concisely
- Ability to communicate effectively
- Computer literacy
Behaviors
Required- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
