Center Manager

SUMMARY:

The Center Manager (CM) is a member of the Management and Leadership Teams who supervises Family Consultants and Playgroup Coordinators. This position oversees our centers including the facility and grounds and is responsible for ensuring a safe, welcoming environment and that ongoing and preventative maintenance occurs, including securing vendors according to financial guidelines and Jannus policies, and that subcontract work is completed timely.

Other key functions include program monitoring, record keeping and reporting, evaluating program performance and continuous improvement efforts, program planning and communication, and human resources and professional development.

ESSENTIAL LEADERSHIP FUNCTIONS AND RESPONSIBILITIES

• Understand and implement MSEHS’ and the Office of Head Start’s mission, philosophy, goals, priorities, and initiatives in a timely manner, measuring progress and outcomes
• Ensure compliance with federal, state, and local regulations as well as grant requirements for all grants
• Maintain focus and a program-wide commitment to a family centered, strengths and relationship based approach to family and child services that fosters a culture of staff accountability, change-readiness, learning, and engagement
• Support the Leadership team in data-informed planning and decision making, implementing requirements and evidence based practices, and completing special projects, grants, and program activities
• Actively participate in committees, volunteer to support center and community events, and promote the program through ongoing recruitment activities
• Assist in developing sustainable funding and new programming aligned with strategic goals
• Maintain confidentiality, protect all personally identifiable information and avoid conflicts of interest
• Maintain appropriate boundaries and adhere to MSEHS’ and Jannus’ Standards of Conduct
• Must be comfortable meeting new people, developing collaborations, and promoting a positive, professional image
• Time management, regular and predictable attendance, attention to detail, follow through, and the ability to support and implement change initiatives are essential responsibilities

PROGRAM MONITORING, RECORD KEEPING AND REPORTING

• Ensure staff understand and implement Performance Standards, support staff with understanding how to enter data into ChildPlus, and work directly with community providers to report on service delivery and outcomes
  • Ensure program materials (e.g. forms, process guidance, handbooks, and policies) are useful, updated annually, and support program services
  • Ensure accurate, timely documentation of family and child services are occurring as required and that follow up and referrals are completed
  • Complete monthly monitoring sampling on non-federal share for allowability, requesting contributions from community partners, and ensuring compliance and progress toward meeting our non-federal share goals
  • Plan for and develop internal monitoring controls to identify opportunities and risks, expand services, and ensure compliance and issues requiring intervention are addressed timely and completely
  • Oversee the coordination and service delivery of facility and community contractors that provide services to staff, our program, and enrolled families and children
  • Monitor and record progress on program outcomes and goals
  • In partnership with the ERSEA Coordinator and Community Outreach Specialist, conduct eligibility and enrollment verification for families applying to the program, including assigning Family Consultant caseloads
  • Monitor home visit and playgroup attendance to identify and remove barriers to participation, ensuring Family Consultants address attendance concerns and develop Family Support Plans as needed
  • Participate in Full Enrollment Initiative, and monitor progress and completion of center-level and community wide recruitment activities
  • Participate in monthly financial monitoring, performing timely follow up as requested
  • Support the Performance & Compliance Specialist and Health & Safety Specialist in ensuring a ‘culture of safety’ through monitoring health and safety inspections and related activities and scheduling preventative maintenance for the facilities and grounds
  • Process requests for mental health referrals with Family Consultants, monitoring and recording follow up

PLANNING, COMMUNICATION AND CONTINUOUS PROGRAM IMPROVEMENT

• Assume or assist with special projects as requested
• Provide assistance in preparing for Reviews or Audits from funding agents including collaborating with the Board Liaison, Policy Council, and staff as well as timely correcting any areas for improvement
• In collaboration with the Leadership staff, conduct analysis on program-wide data.
• Foster a work and community presence that promotes MSEHS while encouraging teamwork, creative thinking, positivity, respect, diversity, and quality
• Use effective interpersonal and public communication skills, individualizing materials to meet the needs of specific types of audiences and stakeholders
• Collaborate to ensure clear communication and consistent messaging and expectations across all sites

SUPERVISION

• Conduct aspects of human resources for prospective direct reports including development of the recruitment timeline, coordinating the interview committee, and working closely with Jannus and MSEHS HR staff to conduct background checks and extend an offer of employment
• Provide ongoing coaching and reflective supervision to direct reports that ensures quality and compliance is met and that staff understand the expectation for addressing concerns
• Complete home visit and playgroup observations, set and review professional development goals with staff, facilitate reflective performance evaluations
• Plan regular center staff meetings to foster positive relationships, communication and resource sharing with community members, establishing center recruitment plans, and setting clear expectations to meet program goals
• Oversee the daily management of the centers including vendor procurement, facility upkeep and agreements, appropriate disposal of outdated assets, key distribution, purchase of equipment and materials, and visitor safety
• Model a culture of wellness, professional boundaries, respect, accountability, learning, and readiness for change

INDIVIDUAL PROFESSIONAL DEVELOPMENT

• Participate in supervisory check in/monitoring meetings, professional development coaching, performance evaluations, and establishing personal professional development goals
• Attend local, regional and national conferences, workshops, meetings, and training to maintain knowledge of evidence based practices and develop relationships with the Regional Office, Jannus staff, Idaho Directors, and Idaho Head Start Association staff (travel may be required)
• Encourage leadership development among enrolled parents and Policy Council members by seeking input, including them in service evaluation, and in identifying meaningful changes to programming and a fair election process

PRECONDITIONS AND UNDERSTANDING

• Staff must be willing to work a flexible schedule, including infrequent evening or weekend work as needed (e.g. out of area travel, staff meetings, training, community engagement and monitoring.)
• Professional attire and presence is required
• Develop positive relationships program wide through regular participation and engagement in activities
• Maintain current driver’s license, proof of State required liability insurance, and a well-maintained vehicle
• Complete a physical exam and TB screening upon hire. Staff who test positive for TB are expected to follow medical guidelines. Complete periodic re-exams as prescribed by your health care provider and regulations
• Be aware of immunization recommendations as advised by your health care provider, recommendation by the MSEHS Health Services Advisory Committee and the Centers for Disease Control
• Be willing to obtain and maintain CPR/1st Aid certification
• Pass a pre-employment federal criminal background check and every 5 years thereafter, if employed

EXPERIENCE AND EDUCATION REQUIREMENTS

• Position requires at least a Bachelor’s degree or above in Business, Social Services, Education, or Child Development, or closely related field, or 5 years professional experience or a combination of professional experience and education which demonstrates competency equivalent to a Bachelor’s degree and the required work experience
• Minimum of 2 years’ experience working with data and electronic database systems
• xperience supervising others preferred
• Experience with budget and system development preferred
• Demonstrated ability to interpret and comply with complex State and Federal statutes and regulations
• Experience planning, collecting, analyzing, and developing analyses to inform program decisions
• Experience building effective working relationships and bringing diverse people together from all levels/roles
• Knowledge and experience working with culturally, developmentally, and age-diverse groups
• Genuine interest in the Jannus mission and commitment to diversity, equity, and inclusion
• Proficient with Microsoft Office Suite and computer literacy regarding email and internet use

“An unwavering commitment to a culture of belonging and to fostering diversity, equity and inclusiveness is at the heart of Jannus.  We embrace and celebrate the diversity of our staff, partners, volunteers and the communities we serve as reflected in our dedication to furthering these values through our policies, programs and all that we do.”

CERTIFICATES, LICENSES, AND REGISTRATIONS-None

WORKING CONDITIONS-Works in general office environment and/or remotely from home

PHYSICAL REQUIREMENTS- Must be able to tolerate varied weather, travel, and driving conditions. Sitting, standing, walking, driving, and repeated hand and wrist motions (for computer use) are required. May occasionally be required to lift up to 40 pounds in the classroom.

Reasonable accommodations may be made for individuals with disabilities to perform the essential duties of this job.

TO APPLY:

Go to the Jannus Employment page at www.jannus.org/employment. A resume and cover letter are required. If you are unable to submit your application materials through the electronic application process, please contact Jannus Human Resources at 208.336.5533. Applications will be accepted through January 17, 2024.

Jannus, Inc. is an Equal Employment Opportunity Employer