Center Manager - Omni Shoreham Hotel

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), three or more years of retail store management experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able motivate a team to optimize performance. 

This is a location by a multi-unit franchise owner.  The store opened in April 2013 and is located inside The Omni Shoreham Hotel.  It operates the business center providing full service production printing for events and groups at the hotel.  It also operates the shipping & receiving department for the hotel:  managing all guest, group and event packages.  Fast paced and dynamic, any applicant must be prepared to think and operate and take ownership of every aspect of the store. This is a salaried position.

This location closed as a result of the pandemic and is tentatively scheduled to reopen during the first quarter of 2021.  The selected candidate will work temporarily in the franchise owners other locations in both Washington and Baltimore to train until this location reopens.

COMPENSATION

• Depends upon Skills and Experience

RESPONSIBILITIES    

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS   

• Advanced education degree, coursework, or tech school desired
• 3 years Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations

BENEFITS  

• 401(K) with Company Match
• Direct Deposit
• Performance Bonus
• Paid Vacation
• Sick Time