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SalaryCompany:
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.
Responsibilities:
Cogent Communications is seeking an enthusiastic professional to be a new Washington DC “Data Center/Facilities Operations Manager”. The position will manage local Data Centers for Cogent in the Washington DC Market; there are (4) Data Centers, (2) currently downtown. The position may require travel to the other markets that the employee does not reside in.
The position is for Monday-Friday, mostly during regular business hours work, but this would also be an on-call “24/7/365” position and will also require overnight work at times.
Applicant must:
Have experience in the Internet industry, specifically with facilities engineering and Data Center Operations. Person must be able to multi-task and projects manage daily operations for the Data Centers
Provide excellent service to Cogent’s Data Center customers. The applicant is responsible for every facet of the Data Centers
Must have knowledge of facilities engineering and critical equipment in the Data Center (Electrical, HVAC systems, Power systems such as UPS Units and Generators, etc.)
Must have knowledge of cabling and basic internet processes, as they will be required to perform various types of work orders and customer installs
A flexibility to travel to other Data Centers in North America
Be able to respond to issues, emergencies, and other matters that require a dispatch to a site
Light physical labor is required from time to time
Must be proficient in laptop/computers skills, typing, and data entry, as documentation will be a key part of this position
Qualifications:
Responsible for managing all operations related to his/her responsible Data Centers, including:
Provisioning Work Orders (Allocate/install cabinets, cross connect to circuit, test circuit, have electrician install special power if required, etc)
Work on large/special projects when they arise (HVAC Augmentation, UPS Augmentation, assist with new Data Center acquisitions, etc)
Managing/Scheduling/Overseeing maintenances & repair work with vendors/contractors (as well as coordinating events with the NOC, acquiring/renewing preventative maintenance contracts, etc)
Maintaining Databases & Spreadsheets (Cabinet/Rack inventory, etc)
Programing/Maintaining monitoring devices, software, and web sites
24/7 On-Call Position: Must handle and respond to urgent events when they occur
Working Support Tickets (For Access, Environmental Issues, etc.)
Will be required to run audits (billing, security-related, etc)
Be involved in billing/finances regarding contractors (Generate POs for PMs & repair work, update billing databases, etc)
Work with programs such as PowerPoint, Visio, Excel, and others for Data Center projects, presentations, etc
Assist Sales teams with issues, customer related matters, questions, etc
COVID-19 Policy:
Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.
By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.
To apply for the Data Center Operations Manager position, please submit your resume and cover letter to careers@cogentco.com .
Cogent Communications is an Equal Opportunity Employer.
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