IOSS Data Center Operations Manager

Description:

Circinus is seeking an experienced and proactive Data Center Operations Support Systems Manager / Task Lead to oversee our Data Center Operations and administration services for the Department of Treasury. The Data Center Operations Support Systems Manager / Task Lead will be responsible for managing the day-to-day operations of our Data Centers, ensuring seamless provisioning and management of installed systems and software environments. This role requires strong leadership skills, technical expertise, and a commitment to excellence in service delivery.

• Lead the Data Center Operations Support Services team, ensuring smooth operations and adherence to service level agreements.
• Oversee staffing, scheduling, and shift adjustments to meet service demands.
• Coordinate with the Asset Management team for accurate asset tracking and consolidation efforts.
• Provide tiered support for hardware and software issues, including complex technical problems.
• Ensure timely resolution of support requests, logging all incidents into the incident management system.
• Develop and implement disaster recovery and business continuity plans to ensure system resilience and agility.
• Coordinate with relevant stakeholders to practice and refine response procedures for emergency scenarios.
• Manage physical infrastructure maintenance and coordinate equipment deliveries.
• Ensure compliance with security standards and support system upgrades and migrations.
• Participate in daily standup briefings, providing updates to government stakeholders and contributing to daily status reports.
• Collaborate with cross-functional teams to address system performance issues and implement enhancements.
• Coordinate with the Change Control Board to manage changes in the environment and ensure compliance with established procedures.
• Support configuration management activities, including software deployments and system upgrades.

Requirements:

• Requires Public Trust clearance
• Master's Degree or equivalent and Fifteen (15) years of experience.
• Ten (10) years in supervision of substantial IT/Networking projects, Five (5) years of this experience must have been in supervising large IT/Networking services contracts, including people of various job categories and skills, and must have occurred in the last seven (7) years. Experience in government contracting preferred.
• Extensive experience in Data Center Operations management, with a strong background in IT support and project management.
• Demonstrated ability to lead teams, manage operational processes, and drive continuous improvement initiatives.
• Familiarity with incident management systems (e.g., ServiceNow) and ITIL best practices preferred.