Address
Form of workJob Description
JOB TITLE:Center Administrator
DIVISION: Learning Center
REPORTS TO: Center Director
SCHEDULE: 4 - 5 Days per Week - Noon to 7pm
SCHEDULE: 4 - 5 Days per Week - Noon to 7pm
GENERAL SUMMARY
The Center Administrator is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, generating reports, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.
ESSENTIAL JOB FUNCTIONS
- Must enjoy working with children, be patient and kind.
- Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
- Greets and assists students, parents, and potential customers according to Sylvan standards
- Fields inquiry calls from potential customers; Fields calls from current families
- Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families
- Assists Center Directors with preparing materials for parent conferences, assessments, tours, and other customer appointments
- Assists Center Directors with other day-to-day tasks of running the Center such as managing schedules, reports, education and student documents, and supplies
- Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
- Supports standards and procedures to ensure student safety and well-being
- May assist with preparation for instruction; Gathers and prepares materials as appropriate
KNOWLEDGE REQUIRED
- Associates Degree, 4 year degree preferred.
- A minimum of three years of customer service experience; Retail sales experience preferred
- Experience using full suite of Microsoft Office applications and other standard business applications
- Knowledge of general office equipment such as copiers, printers, and office phones
SKILLS AND ABILITIES REQURED
- Strong customer service, interpersonal and communication skill
- Strong word processing, data entry, and other administrative skills
- Proven ability to effectively use consultative sales skills when serving customers
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Ability to occasionally lift and/or move up to ten pounds
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
