Catering Manager

Chick-fil-A Elmhurst is looking for a full-time Catering Manager to oversee our catering activity, drive catering sales in the local community, and provide in-store leadership.

Benefits: 

• Sundays Off
  
• Flexible Scheduling
• Competitive pay and Raises following completion of training and development of additional skills
  
• Affordable Medical, Dental, & Vision available to qualified team members
  
• Retirement plan – 401(k) with matching contribution
  
• Advancement opportunities – industry-leading leadership development
  
• Scholarship Opportunities

The Catering Manager is responsible for:

• Delivering a remarkable dining experience for all our catering pickups and deliveries
• Coaching the behaviors of all Team Leaders and Team Members who work on catering including the behaviors below
  • Hustle that creates on time orders
  • Execution of systems that ensure fresh products and meeting Chick-Fil-A's recipes
  • Delivering Chick-Fil-A's recipe for service at catering events
  • Payment system for catering
• Monitoring system for customer experiences
• Execution of delivery and setup for catering events
• Generating new catering customers and events
• Creating a monthly catering market goal and execution of plans to attain it
• Demonstrate behavior consistent with a positive image of Chick-fil-A Elmhurst, our mission and our values
• Other duties as assigned by restaurant leadership

Success Factors and Matching Measurements

How will you know this position has been successful?

We will know the Catering Manager is successful upon attaining the following:

• Catering sales increases month over month
• Labor cost efficiency
  

Behavioral Characteristics

What specific behaviors should a person in this position have in order to achieve both SUCCESS and the ORGANIZATIONAL IMPERATIVES?

  The Catering Manager should:

• Work a minimum of forty hours per week
• Work in the restaurant during peak hours, around your sales building activities and when no
  catering events are scheduled
• Focus on systematically and effectively communicating all catering experience related goals
  and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of serving
• Effectively coach and give direction
• Align hiring, training, and evaluation practices with the vision of the organization
• Enthusiastically and passionately lead the Catering Experience

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