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Form of workAbout Evermore
Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life in 2023 and is seeking individuals that want the challenge of building this exciting resort experience.
Key Responsibilities:
- Must be able to effectively communicate both verbally and written, with all levels of Team Members and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by Team Members and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain high standards of personal appearance and grooming.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Have detailed knowledge of our Banquet Menus, Wedding Menus, and all Package Pricing for all areas of Evermore Orlando Resort.
- Work with minimal supervision and have excellent customer service skills.
- Perform all other duties as assigned by the Manager.
- Answer telephone and email messages. Respond accordingly.
- Assist managers in the execution of Catering events.
- Ensure accuracy of Delphi data input to include Forecasting Sheet.
- Create and maintain historical local Catering needs.
- Filing of all pertinent correspondence in a timely manner.
- Type all correspondence pertaining to department.
- Maintain adequate inventory of office supplies.
- Type and distribute meeting minutes.
- Maintain trace file as needed.
- Prepare Banquet Event Orders (BEOS) as per client needs.
- Attend weekly Resume Meetings
- Assist in copying/faxing/mailing.
- Greet guests/clients/Team Members when necessary.
- Attend meetings/training as required by management.
Education, Skills, and Experience:
- Minimum of one (1) year experience as an Event Coordinator or similar role, in a Resort or Hotel setting.
- High School Diploma, GED, or equivalent
- Good computer skills in POS Systems, Delphi/Amadeus, email, web browsing, and scheduling software
- Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, guests, and co-workers.
- Strong Team Player with results-driven attitude
- Knowledge of event operations and how the Resort departments work collaboratively to achieve business objectives, and to meet and exceed customer expectations.
- Able to handle guest requests in a detailed manner.
- Adhere to property and company policies and procedures.
- Excellent communication and interpersonal skills; ability to interact with a wide range of people.
- Outstanding organizational, attention to detail, and problem-solving skills.
- Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties.
- Capable of working varied shifts, including weekdays, weekends, nights, holidays and rotating schedule.
Physical Requirements:
- Able to safely lift, pull and push up to 25 pounds.
- Able to stand, walk, stoop, kneel, bend, and reach periodically.
- Subject to environmental conditions, work activities can occur inside and outside.
- Able to sit and use the computer for hours at a time.
- Subject to environmental conditions, work activities can occur inside and outside.
- Visually look at a computer for extended periods.
- Repetitive hand motions, such as typing.
Our Work Culture
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.
We are an innovative workplace; seeking great people like you!!
If you are naturally: Neighborly, Appreciative, Kind, Honest, Humble, Authentic, Curious, Savvy, Spirited, and inspired by a work environment that is: Inclusive, Professional, Warm, Sense of Pride, and Team Oriented our work culture is a match for you. In return, we offer our Team Members competitive pay, Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability & Wellness program. Additionally, affordable health benefits coverage for your dependents, a Retirement plan with employer match, a robust paid time off policy, and unique policies in support of our team and significant relationships in their lives. Ready to join us? We can’t wait to meet you!
EOE/M/F/D/V
