Cashier/Information Clerk (Office Associate) - Range 9 / Amea

Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.
DEPARTMENT: Public Transportation
HOURS OF WORK: Monday through Friday; 8:00 a.m. to 5:00 p.m.
LOCATION: 700 W 6th AvenueServe as first point of contact for People Mover. Responsible for providing accurate route and schedule information and responding to questions in person, via phone, mail and e-mail with patience, courtesy and professionalism. Conduct pass sales, processes cash and credit transactions according to policy and procedures. Work with a diverse population including English as a Second Language (ESL) populations, seniors and people with a variety of disabilities. Collect and dispose Lost and Found. Assist with preparation of various reports. Require knowledge of Anchorage streets and landmarks. Exceptional customer service and communications skills. Perform other related duties as assigned.

High school diploma, GED, or equivalent and eighteen (18) months of experience in office clerical work.
Employment is conditional based on a satisfactory background check which includes criminal, education, and employment history.
All applicants must possess and/or obtain:

• Typing test at a net speed of 35 WPM or more at time of application

Note: Documented typing or data entry speed ability must be attached to the application to be considered. The documentation or certification must contain the applicant's name, the type of test taken, the score obtained, and be dated within the past 365 days of the date the application was submitted.
Preference:

• Previous customer service experience.
• Experience working with people of various cultures and backgrounds.
• Experience utilizing or working with public transportation.

Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.
In order to be considered for positions that require skill to type at a net of 35 WPM or data entry at a net of 100 KSM, applicants are required to attach verification of typing or data entry speed to the application.
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.
All required licenses and certifications must remain current for the duration of employment.
Military Service Interview Preference:
Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process: Once an applicant clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. Note: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday through Friday 8:00 a.m. to 5:00 p.m., Alaska Standard Time.
Employment Type: Regular / Full Time