Case Worker

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.

InterCare is searching for a full-time Case Worker to join our Team in Benton Harbor! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation starting at $52,300 annually and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

Work Schedule:

Monday - Friday; 8:00 a.m. - 5:00 p.m.

Primary Accountability

This individual will act as a primary care team member and Behavioral Health team member to provide on-site patient and family assistance, facilitate referrals, and coordinate care with outside agencies/community resources.

Description of Primary Duties & Responsibilities

• Provides supportive case management services to the patient based on individual need.
• Consults and cooperates with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals.
• Works with the patients on a day-to-day basis using professional judgment and discretion to implement the team determined Treatment Plan.
• Assists patient in setting up medical/behavioral health appointments and ensuring the patient keeps appointment.
• Provides crisis management for clients; makes linkages and referrals for interventions as appropriate.
• Helps patient obtain necessary resources and advocates for the patient with special needs.
• Assists community members and health field personnel to assess, plan for, and provide needed health and related services such as food, housing/shelter, insurance/benefits, mental health treatment, counseling, crisis support; including support groups, education, employment, disability insurance and transportation needs.
• Refers patients needing additional support of social and emotional problems to other community agencies such as Community Mental Health for further assistance.
• MAT specific duties and responsibilities (as applicable).
• Documents MAT patient referrals including assessment and patient's consent to obtain assistance.
• Works with providers to evaluate possible courses of treatment and planning.
• Links and monitors patient activity related to counseling and treatment plan.
• Maintains an active caseload providing interventions as needed and within area of expertise and limits of credentials; assures procurement of additional services as needed.
• Acquires and provides to the MAT team the detailed information regarding an assigned patient by completing tracking sheets and inquiry sheet at the end of every month to supervisor.
• Licensed Master’s level or Case Worker’s in pursuit of full licensure, provides back up support in Behavioral Health Consultant role as needed.
• Other duties as assigned.
• Obtain referrals from Recovery Coach and accurately enter BHTEDS data, Upload SUD Assessment and Treatment plan into the SmartCare (SWMBH’s portal) and request authorizations for Peer Recovery Coach services.
• Problem solve any barriers with Recovery Coach, InterCare’s Billing department and with PIHP/CMH (Prepaid Inpatient Health Plan/Community Mental Health).
• Review Duals spreadsheet for the Site on the G drive and make sure that it is updated, follow-up with other staff members at InterCare as needed.

Professional and Technical Knowledge

• Professional level knowledge typically associated with a Bachelor’s level degree in a health and human services field, such as, social work, social services, psychology, counseling/education, sociology, or public health.
• One year of case management/case work experience or healthcare related experience.
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
• Consistently exercises discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of each individual case.
• Maintains a working knowledge of the Primary Care Team’s roles and responsibilities.
• Consistently strives to develop and demonstrate the attributes identified by InterCare’s Employee Success Profile.
• Understands and consistently supports the uniform implementation of InterCare’s organizational and patient care policies and procedures as pertinent.

Technical Skills

• Proficient in Microsoft Office Suite. Has ability to create letters, forms, documents, presentations.
• Proficient in NextGen.
• Proficient in InterCare’s clinical competency requirements.

Communication Skills

• Possesses a professional level of written and verbal communication skills.
• Ability to communicate complex concepts in a clear effective manner.
• Possesses excellent cross cultural communication skills and the ability to communicate professionally to patients, providers, individuals in the community and or representing to outside organizations/businesses.
• Ability to comfortably speak and present in a front of groups.

InterCare Community Health Network NO LONGER requires all employees to be vaccinated for COVID-19, however. you can receive the vaccine at any of our clinic sites.

InterCare participates in E-Verify and once you have accepted a job offer and completed your I-9, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.