Case Manager Supervisor

Job Title: Case Manager Supervisor

Reports to: Director of Social Services

FLSA Status: Exempt

Summary:

The Case Manager Supervisor plays a pivotal role in supporting the Director of Social Services in program operations, encompassing planning, development, implementation, monitoring, evaluation, and procedural enhancements. This position entails overseeing the day-to-day operations of the Social Services Department, operating under the guidance of the Director of Social Services.

Responsibilities:

The Case Manager Supervisor will be responsible for, but not limited to:

• Ensure adherence to organizational policies and procedures, with a special focus on conflict resolution.
• Collaborate with the Director of Social Services in approving employee timesheets and time off requests.
• Actively participate in shaping departmental goals, objectives, policies, and procedures, and provide recommendations for refining existing standards.
• Direct a team of Case Managers in the preparation of independent living plans, discharge plans, and follow-up care programs.
• Lead the recruitment, supervision, monitoring, and evaluation of social services staff, ensuring proficient execution of routine tasks.
• Establish and implement schedules and work assignments within the social services department.
• Provide crisis intervention and emergency services as necessary.
• Ensure Case Managers provide all required and appropriate services, including housing, employment, and therapeutic placements.
• Oversee the orientation and training of new employees in the shelter.
• Maintain thorough supervisory case notes, referrals, and related documentation.
• Foster ongoing communication with all supervisors regarding social services matters.
• Coordinate services to ensure the physical plant operates safely, comfortably, and in compliance with DHS and OTDA regulations.
• Generate weekly, monthly, quarterly, and annual progress reports.
• Consult with other agencies and individuals regarding resident records, rights, and responsibilities.
• Ensure Chart Compliance according to OTDA and DHS standards, including conducting monthly chart audits.
• Collaborate closely with housing specialists and employment services staff to assess client readiness for housing and/or employment.
• Organize and facilitate community outreach and related activities.
• Act as a liaison and representative for community interactions as required.

Professional & Personal Qualifications:

• Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service supervisory experience.
• Associate degree in human services or related field with a minimum of 4 years of direct social service supervisory experience.
• High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service supervisory experience.
• Flexibility to work some evenings and occasional weekends as necessary.
• Exceptional demonstrated writing proficiency.
• Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development.
• Proficient in MS Word, Excel, and database management.
• Familiarity with community resources.
• Knowledgeable in DHS/OTDA social service documentation policies and procedures.
• Demonstrates critical thinking, analytical and problem-solving skills, along with resourcefulness.
• Familiarity with community health services, social service support agencies, and networks.
• Ability to remain composed in crisis situations.
• Proven supervisory experience with a team-oriented approach.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven aptitude for managing multiple tasks efficiently under pressure.
• Strong organizational skills, keen attention to detail, and efficient time management.
• Exhibits maturity, integrity, and sound judgment.

Physical Demands and Working Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 5 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Ability to climb stairs.