Case Manager - Ssvf Program

Program Description:

Supportive Services for Veteran Families provides Rapid Rehousing services for Veterans experiencing homelessness.  The focus of the program is to assist Veterans and their families in finding a permanent place to call home.  The program is funded through a grant with the Veterans Administration.

Position Description:

The Case Manager is a member of the Veterans Services team within Catholic Community Services. This position maintains a caseload of households in the Supportive Services for Veteran Families program. The position includes outreach activities in the community, completing thorough intakes and eligibility screening with referred clients, assessing housing needs and providing financial assistance for housing costs, and assisting clients to secure housing if they are homeless. The Case Manager uses Housing First and Progressive Engagement approaches to engage and work with Veteran households. In addition, the Case Manager enters client data into the Homeless Management Information System (HMIS). In collaboration with the service team, the Case Manager is responsible for developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of referred households and utilizing VA and community resources to meet identified individual needs with the main goal of stabilizing in permanent housing in the shortest time possible.

• Receive referrals from Coordinated Entry
• Screen clients for Rapid Resolution
• Screen households using the standardized vulnerability assessment tool
• Complete intake and determine eligibility with referred clients
• Develop and initiate Housing Stability Plans
• Assist with locating and securing housing
• Input data into HMIS
• Update and carry out client Housing Stability Plan
• Maintain records and reports.
• Attend weekly Navigator and other meetings as necessary
• Navigate clients to community resources
• Crisis Intervention
• Team Development
• Fiscal Management
• Other duties as assigned
• Promote the CCS Mission and programs in the community by:
  • Networking with other social service agencies to advocate for the program and clients; be available to educate and advocate in the community.
  • Treating clients in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions may be significant.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material.  Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.  Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

Minimum Qualifications

• Post-secondary education in a social services field and a minimum of 1 year experience working with individuals and/or families with complex needs.
• Experience providing services to low-income/no-income households to include knowledge of and ability to access community housing, social, medical, mental, chemical dependency services and other needed resources as appropriate based on client(s) needs.
• Ability and willingness to work independency as well as in a team environment;
• Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment.
• Excellent inter-personnel skills including excellent oral and written communication skills;
• Excellent organizational and time management skills—Ability to maintain accurate, thorough, timely and complete client files.
• Computer skills including Microsoft Word and database experience.
• Ability to work with a diverse spectrum of high-need individuals.
• Reliable personal transportation, valid Washington driver’s license, auto insurance, and an acceptable driving record according to CCS’ driving policy, required to provide current driving abstract.
• Upon employment, obtain updated tuberculosis test and CPR, First Aid training.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Criminal history background checks are required prior to employment.

Preferred Qualifications

• Fluency in second language, preferably Spanish.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.