AddressCase Manager (Resource Center)
Job Details
Job Location
Resource Center - New York, NY
Position Type
Full-Time
Salary Range
$36,076.00 - $45,095.00 Salary/year
Job Shift
9:00am to 5:00pm
Description
Organization Overview:The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.
Intro/Program Description:Goddard Riverside's Resource Center program is located in Central Harlem. The Resource Center helps low-income individuals and family's access and receive entitlements, benefits, and resources. The Resource Center also offers an array of services including, but not limited to, benefits screening, financial counseling, legal consultation and referrals to support services in the community and city wide.
Purpose of Position:To screen and assist low-income individuals and families in applying for and enrolling in a variety of government benefits as well as making referrals to other support services in the community, as needed.
Schedule:Monday through Friday 9:00 am to 5:00 pm. Occasional evening/weekend hours may be required.
Salary Range:$36,076 - $45,095
Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.
Roles, Responsibilities, and Essential Duties
Case Management
Conduct benefit screenings for low-income individuals and families
Assist clients apply for benefits from local, state and federal agencies
Interview clients to assess social service needs and make referrals, accordingly, including referrals to in-house, legal clinic, financial counseling and other resources as needed
Serve as an advocate for and liaison between clients and community organizations and/or government agencies
Work with clients who are seeking new housing opportunities, helping them fill out housing applications and referring them to the appropriate agencies and organization
Help keep clients in their homes through assistance programs as well as eviction prevention measures
Maintain detailed case notes
Track and provide outcomes for services rendered
Outreach Services
Participate in community outreach events to identify and communicate with prospective clients; facilitate presentations to explain services provided at The Resource Center
Represent the Resource Center at Community Board meetings, events hosted by our elected officials and local CBO's activities
Resource Center Team Member
Attend staff meetings, community meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement
Work as a member of an active team and respond flexibly to a fluid and evolving program environment
Assist in maintaining program office space and assist clients who visit the office
Qualifications/Educational Requirements
Bachelor's degree in a related field
Bilingual English/Spanish required
Skills, Knowledge and Abilities
Experience working with low-income populations
Knowledge of government benefits
Ability to multi-task & work in a fast-paced environment
Strong communication skills
Team player
Computer Skills: To perform this job successfully, an individual should be:
Proficient in Microsoft Office programs, especially Outlook, Word, and Excel
Able to use or learn electronic databases such as New Tech
Physical Requirements
Occasional lifting of up to 30lbs
Frequent walking and standing
Work Environment
On-site work
Work site is located in Central Harlem on the lower level of a supportive housing residence for adults
Seasonal outdoor outreach events
Employee Benefits :
Medical/Dental/Vision
Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
403B Thrift Retirement Plan
12 Annual Sick Days
12 Agency Holidays
20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
Total of more than 6 weeks (a month and half) of paid time off
We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.
Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
