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SalaryShepherd Center, located in Atlanta, Georgia, is a private, not-for-profit hospital specializing in medical treatment, research and rehabilitation for people with spinal cord injury, brain injury, stroke, multiple sclerosis, spine and chronic pain, and other neuromuscular conditions.
Join us in our mission to help people with a temporary or permanent disability, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life.
At Shepherd Center, you’ll discover a diverse and inclusive environment, enlightened leadership, a culture of teamwork, professionalism and mutual respect. If you are seeking career advancement, continuing education opportunities coupled with a welcoming and fun workplace, competitive compensation and employment benefits, visit our
The Case Manager is an integral part of a patient's recovery process, helping to coordinate efforts began by rehabilitation team. This role is performs in accordance with department assignment and is collaborative with various departments within the organization. Accountabilities vary by department assignment.careers page
to explore current openings. Accountabilities, Case Management:
Accountabilities, Outpatient:
Accountabilities, Transition Support:
- Works closely with clinic physicians to address patient issues (therapy goals, vocational interests/goals, and patient financial status) as they arise in clinic setting.
- Works with patient and family to develop a mutually acceptable plan of care to maximize the potential of the patient, family, and community.
- Coordinates physician orders to outside suppliers, including home health, durable medical equipment, and supplies.
- Manages requests for medication assistance, forms, and letters that come to the outpatient case management office.
- Acts as liaison between the patient/family/ clinical team/ECM/ outside vendors to assure open communication regarding clinical and cost information.
- Completes regular rounding opportunities and yearly evaluations on CMA’s.
Accountabilities, Outpatient:
- Works closely with clinic physicians to address patient issues (treatment plan, therapy goals, vocational interests/goals, and patient financial status) as they arise in clinic setting.
- Works with patient and family to develop a mutually acceptable plan of care to maximize the potential of the patient, family, and community.
- Communicates to patients about community based resources and programs.
- Coordinates language services when interpretation needs arise in the clinic.
- Coordinates physician orders to outside suppliers, including home health, durable medical equipment, and supplies.
- Manages requests for medication enrollment, financial assistance, forms, and letters that come to the outpatient case management office.
- Acts as liaison between the patient/family/ clinical team/ECM/ outside vendors to assure open communication regarding status and financial information in the patients plan of care.
- Completes regular rounding opportunities and yearly evaluations on CMA’s.
- Understand new patient intake processes for Outpatient clinics and provide assistance as needed.
- Understand ethical considerations, patient in crisis in relation to finances, neglect, abuse, psychosocial needs, etc.
Accountabilities, Transition Support:
- Attend interdisciplinary team meetings to determine patient care
- Collect patient health data prior to discharge home via team meeting, EMR review, conversations with the referring CM and primary RN.
- Meet with the client/family post-DC to explain the role and function of the Transition Support services
- Work closely with clinic physicians to address patient issues (therapy goals, vocational interests/goals, and patient financial status) as they arise in clinic setting.
- Work with patient and family to develop a mutually acceptable plan of care to maximize the potential of the patient, family, and community.
- Communicate to clients/caregivers about community based resources and programs.
- Continue the coordination of physician orders to outside suppliers, including home health, durable medical equipment, and supplies.
- Manage requests for medication assistance, forms, and letters.
- Provide education, guidance, and support post discharge, with a strong focus on medical, financial and psychosocial needs.
- Assist clients and caregivers in determining personal goals that lead towards improved long term health and safety outcomes, as well as community reintegration and a meaningful life post injury.
- Develop and implement a plan of care that prescribes interventions to attain the expected outcomes.
- Refer to TSP LST, as appropriate
- Complete thorough and accurate documentation in electronic records.
