Case Manager

On the job, you would:

• Provide immediate and compassionate support to individuals and families facing homelessness.
• Conduct client intake assessments to identify needs and determine appropriate services.
• Develop individualized support plans in collaboration with clients.
• Assist clients in accessing resources such as shelter, food banks, healthcare, and employment opportunities.
• Advocate for clients and facilitate connections with community partner organizations.
• Provide crisis intervention and de-escalation techniques when needed.
• Maintain accurate and confidential client records.
• Participate in outreach activities at designated shelters and homeless service providers.
• Utilize Google Based technology platforms as well as other tools (e.g., SMS, video conferencing) to connect with clients remotely.
• Uphold a commitment to cultural competency and provide services effectively in a multilingual environment (support for 13 languages).

Essential Duties & Responsibilities:

• Strong commitment to social justice and a passion for helping others.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
• Active listening skills and the ability to understand and respond to client needs with empathy and respect.
• Proven ability to prioritize tasks, manage time effectively, and work independently in a fast-paced environment.
• Excellent problem-solving skills and the ability to think creatively to address client challenges.
• Proficient in Microsoft Office Suite and other relevant software programs.
• Ability to work effectively as part of a team and collaborate with various stakeholders.
• Strong commitment to providing culturally competent services.
• Fluency in English, with the ability to communicate effectively in at least one additional language (a plus).

Program Dependent Duties & Responsibilities:

• May participate in evening and weekend shifts to ensure 24/7 service coverage.
• May conduct on-site outreach at various locations throughout Pierce County.
• May utilize Google based technology platforms sand other tools such as SMS and video conferencing to connect with clients remotely.
• May be required to complete additional training related to homelessness, crisis intervention, and cultural competency.

The responsibility of all Family Promise of Pierce County employees includes the following:

• Always represent and promote Family Promise of Pierce County in a positive and professional manner.
• Maintain good attendance and punctuality in keeping with Family Promise of Pierce County Policies
• Attend all staff and organizational meetings as required
• Observe and practice safe work habits and practices in compliance with regulations, statutes and organizational policies
• Maintain client, resident, guest and organizational confidentiality in compliance with organizational policies and procedures
• Maintain professional boundaries with guests and staff
• Read, understand and comply with all guidelines of the Family Promise of Pierce County Employee Handbook

Qualifications:

• To perform this job successfully, an individual must have excellent written communication skills in order to complete all required documentation and effectively communicate client progress.
• Applicants with specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, early childhood development and trauma informed care, are preferred.
• Spanish speaking is desirable.

Education and/or Experience:

• High school or equivalent is required
• A degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice, Family Studies or a related degree is preferred
• One year of any combination of experience is required, three years of direct experience is preferred
• Trained/trainable to provide Trauma-informed Care
• Trained/trainable in Motivational Interviewing, De-escalation, Conflict Resolution, and Crisis Intervention
• Excellent computer and keyboarding skills, including Google Workspace
• Ability to provide recovery oriented, person-centered support services that are
• voluntary, and relationship focused
• Experience in running meetings and delegating tasks
• Ability to communicate effectively orally and in writing in English
• Ability to maintain positive interpersonal skills across a broad range of professional situations
• Ability to meet deadlines
• Knowledge of area service providers and community resources
• Knowledge of similar community programs

Other Requirements

• Valid driver’s license and reliable transportation
• Ability to navigate stairs, ladders, ramps and uneven terrain
• CPR/ First Aid Certification or ability to become certified within 90 days of hire

Job Types:

● Full-time

Pay per:

● Salary

Exempt/Non-exempt:

● Exempt

Expected hours:

● 38-42

Benefits:

● Health Insurance Stipend

● Flexible schedule

● Paid time off

● Parental leave

Typical Schedule (days each week): Rotational Schedule

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday

Typical Schedule (Start each day): Day/Night shifts

● 6:00 am or 6:00 pm

Typical Schedule (End each day):

● 6:00 pm or 6:00 am

Schedule Flexibility

● Allows Flexibility

In-person/Remote:

● In-office/Hybrid

Work Location(s):

● 135 163rd St S Spanaway WA 98387

Job Type: Full-time

Pay: $67,725.00 - $76,730.00 per year

Benefits:

• Flexible schedule
• Paid time off

Patient demographics:

• Adolescents
• Adults
• Children
• Older adults

Schedule:

• 10 hour shift
• 12 hour shift
• 4x10
• 4x12
• Evenings as needed
• Evening shift
• Morning shift
• Night shift
• On call
• Overnight shift
• Rotating weekends
• Weekends as needed

People with a criminal record are encouraged to apply

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Ability to Relocate:

• Spanaway, WA 98387: Relocate before starting work (Required)

Work Location: In person